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‎09-11-2023 03:20 PM

HP Recommended
Product: HP 17.3 inch Laptop PC 17-c0000 (2W0J6AV)
Operating System: Microsoft Windows 11

I cannot get my laptop to detect other monitors that are connected via a docking station.  I have tried two different docking stations.  One Dell, one HP.  Both are USB-c display port to the laptop and displayport to the monitor from docking station.  The laptop will not detect the monitors at all.

1)  Is my USB-C port a data transfer port only?

2)  If so, can it be updated or replaced with other software and if so where is it available?

3)  If no, what product can I use to get multi display functions from this laptop?

 

I have already tried disconnecting/reconnecting and updating drivers, i have looked at all the tips and tricks online, the only things i haven't done is revert to Windows 10 because it is not available on this device.

 

Please help, not having multi display is a time killer.

 

Thank you in advance!

1 REPLY 1

‎09-13-2023 07:30 AM

HP Recommended

Hello @RB159 ,

 

Welcome to the HP community.

 

Your post was in a section of the community dealing with products of the former Polycom company and has therefore been moved. It has been moved to a section more suitable for your request

 

A volunteer may reply but if you need urgent help please work with our support organization in your region. Details on how to contact us are in my signature

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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