HP Active Pen 3 not working

[zuger73]

Tried now for hours to get the HP Active Pen 3 working on my brand new X360:

Everything is up to date and all hints out of the community were not successful!

The pen works properly with other notebooks without any configuration.

Only the connection via bluetooth is no problem.

Has W11 a configuration where I can de-/activate the pen? 

[Dragon-Fur · Accepted solution]

@zuger73 

Welcome to the HP Community --

The Active "3" pen is perhaps not compatible with the system.

Reference

Maintenance and Service Guide 

Compatible pens:

HP MPP 2 G1 Tilt Pen (natural silver) N44378-001
HP MPP 2 G1 Tilt Pen (nightfall black) N54711-001

HP Device Home Page - References and Resources

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HP Envy x360 15.6 inch 2-in-1 Laptop PC 15-fh0000 (77W46AV)  

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[zuger73]

Thanks! You think that model is only capable of using one specific pen model? I can hardly believe that.

Unfortunately there is no support from HP! I requested 2 times a call back, what is the only option in Switzerland, but never got a response.

In the meantime I tried 3 different HP pens with 4 different HP notebooks. All pens work in every combination without any configuration nor additional software/driver.

The only difference is, that they all have W10. That's why I was asking, if there is a new/special setting in W11.

[zuger73]

Just tried the MPP 2.0 pen and it works.

Sales confirmed that only that model is working with the Envy/Pavilion series. 

My pens work only in combination with the business series.

[Dragon-Fur]

@zuger73 

You are welcome.

True - There are different pens for different displays.

Happy drawing.

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Question / Concern Answered, Click my Post "Accept as Solution"