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Karev
Level 3
27 19 3 2
Message 1 of 6
461
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Solved!

HP Display Control app not working properly?

HP Recommended
envy 15-ep0016ur
Microsoft Windows 10 (64-bit)

Hi,

haven`t found any information about how works this app.

The "problem?" is that i can choose different display options only when laptop working on battery  (as i guess it is using Intel graphics at this moment). But when it is plugged in, as you can see on the screenshot, there is no any options and display  colors becoming a bit dimmed like a raw photo. How can i use different options?

 

not available:

- standard

-site (RGB)

-print and visualization (adobe rgb)

-photo and video (dci-p3)

available:

-basic

optimization not applied 

and "power saving" switch

Karev_0-1602950127326.png

 

5 REPLIES 5
praveen196
HP Support Agent
HP Support Agent
10,488 10,491 466 734
Message 2 of 6
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HP Recommended

@Karev Welcome to HP Community!

 

I understand that the HP Display Control app not working properly.

 

Try updating the computer, this will install the latest updates -

 

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 Install updates using HP Support Assistant

  1. In the search box, type, and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

 

Please uninstall and reinstall the application.

 

In order for HP Display Control to function fully, download the following app from the app store:https://www.microsoft.com/store/apps/9MW6WDTDLFGP

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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Karev
Author
Level 3
27 19 3 2
Message 3 of 6
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HP Recommended

All that was done. Same result. Hp display control works only when laptop is unplugged?

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praveen196
HP Support Agent
HP Support Agent
10,488 10,491 466 734
Message 4 of 6
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@Karev

 

I understand your concerns.

 

In that case, I would suggets you perform the system restore.

 

Have a nice day!!

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Karev
Author
Level 3
27 19 3 2
Message 5 of 6
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HP Recommended

Thanks, but can you me explain how exactly works HP Display Control, i haven`t found any information on the internet.

Maybe i have`t understood the mechanic of this app, and it`s working properly 

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praveen196
HP Support Agent
HP Support Agent
10,488 10,491 466 734
Message 6 of 6
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HP Recommended

@Karev

 

I understand your concerns.

 

In that case, I would suggets you conatct our phone support and check for the option. They will help you.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Have a nice day!!

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