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I have a user in my company whom we have given a new laptop [HP ENVY 13-aq1013dx]. He is having a weird issue on his screen.
I am sharing a video in a below link for demonstration.
The screen gets shaky and jerky.
The user says that he has experienced this issue getting worse when he has multiple apps opened. The issue is random, it appears and disappears on its own.
Please take a look at the video and help me out in this regard.
Here is the link:
I'd like to help!
Try the below suggestions-
Step 1: Prepare the computer with a hard reset
Step 2: Make sure Windows is updated
Step 3: Uninstall the Norton antivirus (if installed)
Step 4: Update the chipset and graphics drivers
For instructions refer to Blinking or Flashing Screen After Upgrading to Windows 10
Hope this helps! Keep me posted.
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Does it look like a Video Graphics card issue?
Now I am feeling helpless and unable to find a clue as yesterday i took this photograph displaying garbage on screen.
Please someone help
Still waiting for an expert who can help me.
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