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Message 1 of 5
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HP ENVY 13-aq1013dx Laptop screen has this weird issue

HP Recommended
HP ENVY 13-aq1013dx
Microsoft Windows 10 (64-bit)

Dear Community,

 

 I have a user in my company whom we have given a new laptop [HP ENVY 13-aq1013dx]. He is having a weird issue on his screen.

I am sharing a video in a below link for demonstration.

The screen gets shaky and jerky.

The user says that he has experienced this issue getting worse when he has multiple apps opened. The issue is random, it appears and disappears on its own.

Please take a look at the video and help me out in this regard.

Here is the link:

https://crescentpk-my.sharepoint.com/:v:/g/personal/seema_kanwal_crescent_com_pk/EfLFpTEU3JFPowWu3JX...

4 REPLIES 4
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HP Support Agent
HP Support Agent
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Message 2 of 5
Flag Post
HP Recommended

Hi @Seema_Kanwal,

 

I'd like to help!

 

Try the below suggestions-

 

Step 1: Prepare the computer with a hard reset

Step 2: Make sure Windows is updated

Step 3: Uninstall the Norton antivirus (if installed)

Step 4: Update the chipset and graphics drivers

 

For instructions refer to Blinking or Flashing Screen After Upgrading to Windows 10

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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Message 3 of 5
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Does it look like a Video Graphics card issue?

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Message 4 of 5
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Now I am feeling helpless and unable to find a clue as yesterday i took this photograph displaying garbage on screen.

 

Please someone help

Screen Garbage.jpeg

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Still waiting for an expert who can help me.

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