HP ENVY X360 - TOUCHPAD MOUSE NOT WORKING

[hannahd28]

 Hello,

I recently bought this computer (less than 3 months) and I have been having issues with the integrated mouse (touchpad). It words for periods of time then completely stop working. Last time I called HP and they made go back to a restore point however this time my computer had not been updated and it just stopped working yesterday. Please tell me how to fix it.

Computer

HP ENVY X360

[KrazyToad · Accepted solution]

@hannahd28

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I understand that the Touchpad works intermittently and you have already tried a System Restore.

I could help.

I'll need few more details for me to be able to provide you an accurate solution.

Please provide me with the complete Notebook Model or Product number.

You can refer to this Link: hp.care/2bygf7l for help in locating the Product Number.

Thank you.