cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
Pat-007
New member
2 1 0 0
Message 1 of 6
240
Flag Post

Solved!

HP ENVY laptop powers up but screen is blank

HP Recommended
J1Y23AE

Can anyone please help, i have tried to use my laptop today and although it is powering up the screen remains absolutely blank.  I have tried the power off battery out press power for 15 seconds before powering up and other things but nothing resolves the problem.  I havent updated anyting at all it was totally out of the blue.  Please help!!

Tags (1)
1 ACCEPTED SOLUTION

Accepted Solutions
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,169
Message 2 of 6
Flag Post
HP Recommended

@Pat-007

 

I reviewed your post and I understand that the computer is not booting to windows.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the operating system you are using?

When was the last time the computer was working fine?

 

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

View solution in original post

Tags (1)
Was this reply helpful? Yes No
5 REPLIES 5
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,169
Message 2 of 6
Flag Post
HP Recommended

@Pat-007

 

I reviewed your post and I understand that the computer is not booting to windows.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the operating system you are using?

When was the last time the computer was working fine?

 

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

View solution in original post

Tags (1)
Was this reply helpful? Yes No
tmiller782
Level 1
8 2 0 0
Message 3 of 6
Flag Post
HP Recommended

I tried the procedures in the solution.  I also downloaded the HP Diagnostic app.  Ran the app for Hardware video tests.  The test said it was done on the primary monitor (the one on the laptop) and results were test passed.  Not possible because the primary screen is still black.  Only the secondary screen through the HDMI cord is working.  Do I need to tear into the laptop screen?  This computer is running Windows 10 early version. 

Was this reply helpful? Yes No
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,169
Message 4 of 6
Flag Post
HP Recommended

@tmiller782

 

Thank you for the update.

 

It looks like the display is gone bad. I recommend you contact support and check the available service options for your computer.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

 

 

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Pat-007
Author
New member
2 1 0 0
Message 5 of 6
Flag Post
HP Recommended

Hi all,

Ive managed to get my laptop back working again i paid a repair guy!!  Apparently there was a virus (despite having Avast as my security).  This is what he said!

I have diagnosed your laptop and found the following:

1. The BIOS chip is corrupt

2. There are multiple viruses in the system.

3. The operating system is out of date and missing important security updates

 So its sll sorted now 

Email:
john@romandram.co.uk

Was this reply helpful? Yes No
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,169
Message 6 of 6
Flag Post
HP Recommended

@Pat-007

 

Perfect, I am really glad to hear that!

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation