HP - ENVY x360 2-in-1 15.6" Touch-Screen Laptop - Intel Core i5 right side hinge design flaw

[AG585]

Hi HP  Team,

My HP - ENVY x360 2-in-1 15.6" Touch-Screen Laptop - Intel Core i5  right side hinge is displaced and the lower frame that encases the screen has developed a crack on its own without any fall or damage in 3 years of purchase in this high-end model.  I checked on internet and found that this product has a design flaw and this is a known issue in the hinge which comes out after some time. Trusting the HP brand, I bought another laptop of a similar model last year. I would request HP team to resolve the issue

[Raj_05]

Hi @AG585,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4

HP Support 

[AG585]

Hi Adlen,

This link is not working - https://www.hp.com/contacthp/

This is a known issue with Envy laptop hinge, it should be replaced by HP

Regards

Amar

[Nal_NR]

Hi @AG585,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that this is a Hardware issue. However, the support here is limited to software troubleshooting. Since the unit might need repair, I would request you to contact HP Phone support who can schedule a repair as per the warranty and the issue can be fixed.

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

 If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!