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‎10-20-2022 08:27 PM

HP Recommended
Product: HP ENVY x360 - 15m-bp112dx
Operating System: Microsoft Windows 11

I know there are other posts on this but I'm not sure if I can just add mine to it. In the following post it says that HP is aware of  a design flaw with the hinge system for the HP ENVY x360 Convertible 15m Laptop. My hinge recently broke and I can't close the laptop. The screen is also coming apart. I am past my warranty period but I have seen that others have gotten repairs covered because of the design flaw. Please help.

 

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Broken-Hinge-on-Envy-x360-Conv...

Category:
1 REPLY 1

‎10-25-2022 03:54 AM

HP Recommended

Hi @eeyore_vbk,

 

Welcome to the HP Support Community.

 

I understand that you are facing issues with your laptop Hinges. I like to help!

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

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