• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎12-16-2021 12:02 AM

HP Recommended
Product: HP Elite Dragonfly

HP Elite dragonfly will not display to external monitor via HDMI or Dock station via USB-C ports. However, will still charge via Dock Station via USB-C ports.

 

-Have double checked dock station with separate computer and eliminated wires or docking station as issue

-Does not register HDMI input

 

Unsure how it would charge but not display for USB-C. But any help diagnosing the issue would be much appreciated!

Category:
2 people had the same question
4 REPLIES 4

‎12-16-2021 12:07 AM

HP Recommended

Just to add, this set up was working prior. Notebook was left plugged into docking station for ~week.

 

Docking station is HP (Model Number: HSN-IX0)

 

Thanks!

Was this reply helpful? Yes No

‎12-16-2021 02:40 AM

HP Recommended

@TJLloyd 

 

It is compatible with few docks on the following list

 

             https://www8.hp.com/h20195/v2/getpdf.aspx/c04168358

 

I can't see HSN-IX0 elsewhere. Please check before buying.

 

Regards.

    

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎12-16-2021 09:38 AM

HP Recommended

Hey banhien,

 

this set up (hp HZN-IX01 to HP ELITE DRAGONFLY) was previously working so they are compatible. This is not a purchasing question but rather a troubleshooting one.

1 person found this reply helpful
Was this reply helpful? Yes No

‎12-22-2021 06:06 PM

HP Recommended

Update:

 

confirmed it is the thunderbolt 120W dock station that is compatible with dragon fly.

still will not work, please chime in with any insights

1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.