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‎04-26-2023 02:14 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hello, trying to connect a monitor to this type C hub https://www.amazon.ca/Multiport-Adapter-Portable-DisplayPort-Charging/dp/B0BTVXJVM6/ref=sr_1_5?crid=... 

 

Using a VGA-HDMI cable, and a DP-HDMI cable and neither are working. Tried 2 monitors and both get no signal. Both monitors work when plugged directly into the laptop. 

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1 person had the same question
1 REPLY 1

‎04-27-2023 12:45 AM

HP Recommended

@LKJHGIUP12345 

 

The specs of your machine is

 

            https://h20195.www2.hp.com/v2/GetDocument.aspx?docname=c08007866

 

It has  Thunderbolt™ 4 with USB4 Type-C® port which is NOT compatible with the cheap USB-C adapter from Amazon.

 

Regards.

BH
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