HP Envy 17t cr0000 white screen with partially visible content

[tashkov]

I replaced the cracked glass of the screen, but as a result I got a very bright white screen with barely visible content, which I can see under a steep angle. External monitor works fine. I did number of tests that did not find anything wrong.

What I need to do to get the screen working properly again?

[Irfan_06]

Hi @tashkov,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with your Laptop screen malfunctioning.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Follow the below steps to access the BIOS menu.

1) Hold the power button for at least five seconds to turn off the computer. (Wait for a few seconds after releasing the power button)

2) Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu is displayed, press the f10 to access the BIOS menu.

If the issue appears on the BIOS, there is an issue with the hardware.

Or

Kindly refer to the steps on this link to update the BIOS and let me know if that fixes the issue.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

If the issue still persists, please click on this link for advance troubleshooting.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[tashkov]

Hi @Irwin6,

Thank you for your response, but updating the BIOS and Firmware with the HP Support Assistant (all went fine), did not help resolving my issue.

I also suspect it is a hardware problem, so I ordered a new screen, coming tomorrow. I thought I could avoid replacing the screen.

[Irfan_06]

Hi @tashkov,

A white screen with partially visible content often points to a hardware issue.

When you receive the new screen, carefully install it.

I appreciate your efforts in performing the steps and If you need any assistance in the future, feel free to reach out to us.

Take care and have a great day ahead!

Irwin6

HP Support