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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
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‎11-25-2019 06:05 AM

HP Recommended
Product: HP Envy
Operating System: Microsoft Windows 10 (32-bit)

So for a few months I've been noticing a little hitch in the right side hinge on my laptop.  I simply started opening the laptop more carefully to make sure it stayed aligned.  It seemed fine, and I noticed no other issues.  Then on Friday morning, I open my laptop and the screen is completely separated at the bottom right corner.  Probably a full 1/4" with the glass separating from the backing.  I looked online and it seems a lot of people have had this issue and it seems to happen around the 1-2 year mark.  I'm out of warranty.  Any suggestions?

1 REPLY 1

‎11-27-2019 10:42 AM

HP Recommended

@MBaker1

Thank you for posting on the HP Support Community.

 

This sounds like hardware related issue and computer needs to be serviced,
Hence, I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. 

 

HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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