HP Envy TouchPad - I am so confused by how it works!

[RupertPaul]

I bought a brand new Envy 15 2020 today.

It has the touchscreen, which i dont think i will use much, but my question is about the Touchpad - i cannot figure it out at all. So much so that i am using another laptop to type this.

I cant smoothly scroll and click - half the time it thinks i have two fingers on it, or just doesnt move, sometimes i need to click down to use as a mouse. I can be dragging the mouse around, then suddenly it stops.

 I dont understand the settings at all.  I am about to smash it with my fist - this might help?

[Dragon-Fur]

@RupertPaul 

No, no smashing - it never helps.  Smiling.

Your specific computer model (not included in your message) notwithstanding, there are some things you can try to better understand the TouchPad setup and perhaps calm it down a bit (reduce sensitivity, for example).

There are many articles on the 'net that address the TouchPad.

Reminder:  Touchpads are not all the same - some have actual buttons, some are completely smooth.  All touchpads in newer computers share some of the more common abilities and setups.

Examples

Touchpad gestures for Windows 10

and

Scroll down past the description of "reviving" - your Touchpad is not dead, it is just not yet your friend.

Touchpad not working on your Windows 10 laptop? Here's how to fix it

General advice when reading articles on the Internet - don't click / open links that point to cute sounding software, things you don't need, and "help" from technicians.  Read the article...

More specific information might be available in your computer's support website, perhaps in the User Guide (Category Manuals) or in Category "How-to".

Reference and Resources – Places to find help, solve problems, and learn about your Device

Device Homepage

NOTE:  Content depends on device type and Operating System

Categories:  HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

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[RupertPaul]

Thank you for response. What is odd is it all worked as I expected for first 2 hours.

then suddenly it acts oddly. You can be sliding the cursor around when suddenly it stops, you try to rresume but it now decides it’s in scrolling mode and the screen moves around.

my Lenovo one works perfectly

[Dragon-Fur]

@RupertPaul 

---

@RupertPaul wrote:

Thank you for response. What is odd is it all worked as I expected for first 2 hours.

then suddenly it acts oddly. You can be sliding the cursor around when suddenly it stops, you try to resume but it now decides it’s in scrolling mode and the screen moves around.

my Lenovo one works perfectly

---

You are welcome.

I don't comment about other computer brands - there is no use it in.  I am glad your not-HP computer works, of course.  Smiling.

No additional ideas really, except ... Brand new computers do need to go through a bunch of updates for both Windows and the manufacturer - in this case HP updates.  It can take a day or so to settle.  Remember that after updates are installed, it is good to Restart the computer.  Windows will tell you when it MUST be restarted >> Windows also still loves a nice Restart even when it is not complaining.

So, things are either going to settle down in a day or so or the touchpad setup may need attention of some sort.

In other words >> Yes, what you describe might be something about which you need be concerned.

I am running something so very different that I likely won't be able to help beyond what I have offered thus far. 

When / if you open a new thread to ask for help, be sure to next time include your exact computer model.  Answers are easier to find if the Expert / Agent answering your plea knows the computer model, the precise version of Windows 10 you have, what you have tried to fix the issue, and what you are doing when the whole thing falls into chaos.

To find your computer model...

Use the  Support Home link to find computer and to see its support website  information (as shown in my previous post)

or

Finding your Product Name, Product Number, or Serial Number

Please do NOT post the serial number.

To see your exact Windows version

Control Panel > icon view > Administrative Tools > System Information

See "Version"

What else?

No joy? 

Continuing issues after installing Updates, adjusting settings, asking the Community for help, and "doing everything"?

Contact HP Support for help with brand new computer.  Information follows at the end of this message...

Good Luck.

Stay Safe.

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You!

Answered? Click "Accept as Solution" to help others find it.

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