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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
HP Recommended
Envy

My Envy is only a few years old is not used everyday (every other week), until recently when my 17 year old started doing her High school online because of COVID.  This week the when opening the laptop we heard a clicking noise and noticed the screen in the lower left side of the screen is breaking away from the casing.  The laptop has never been dropped or handled roughly.  Is there a way to fix this?  We need the computer for my daughter to do her HS work.  Thanks

2 REPLIES 2
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Hi @Jamieg1229

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

Asmita
I am an HP Employee

HP Recommended

I tried to reply to their message but it tells me there is something wrong with the message then tells me I reached my limit of private messages. 

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