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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- HP Envy screen detaching from encasing

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04-13-2020 06:55 PM
My Envy is only a few years old is not used everyday (every other week), until recently when my 17 year old started doing her High school online because of COVID. This week the when opening the laptop we heard a clicking noise and noticed the screen in the lower left side of the screen is breaking away from the casing. The laptop has never been dropped or handled roughly. Is there a way to fix this? We need the computer for my daughter to do her HS work. Thanks
04-16-2020 03:41 AM
Hi @Jamieg1229
Welcome to the HP Support Community.
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
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Have a great day!
Asmita
I am an HP Employee