I just received a brand new HP Envy 15 the trackpad/ touch pad is not working. The cursor is on the screen however I can not control it with the trackpad. The touch screen display works, also when plugging in an external mouse via usb I can control the cursor, however I still can not use the touch/ trackpad to move the cursor. I have tried installing the latest drivers from the HP website and the touch/ trackpad still does not work. This HP Envy 15 is brand new as well. I have tried resetting the pc as well to factory settings. I have had this pc in my possession for 2 days and trackpad/ touchpad is not working
Product #: 8ST12AV
Product Name: HP ENVY Laptop 15t-ep000
Serial #: [Personal Information Removed]
Software build ID : 20WW1KBT601#SABA#DABA
Motherboard ID : 878F
BIOS : F.04-11/02/2020
Keyboard revision : 18.32
Total memory : 16GB
Processor name : Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz
Hello thank you for your assistance! Unfortunately I tried installing and uninstalling the synaptic precision touch pad drivers, as well as making sure my bios is up to date. I just discovered I can use my trackpad to move my cursor BUT, only while i press down on the touchpad (left click area) and move the touch pad cursor at the same time. Simply moving the touchpad without pressing it down like normal does not work still however. I can use an external mouse via usb, however the touchpad still only works when I press down at the same time.
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