HP Envy x360 15-bq051sa VRAM very low?

[lewisreid01]

Hi, i recently purchased a HP Envy x360 15-bq051sa laptop, and was very impressed at first until it wouldn't run games any better than my previous laptop which was of a much lower spesc. I looked in DXDIAG in windows and it says i only have 486MB og Display Memory, but have 4310MB Total, so my question is how do i access the whole 4GB. I know this isn't on about overall system memory as i have 8GB of that, but am confused as to why it sayts total available and isnt using it all. Any help or advice would be appreciated as i have even been through the (very restricted) BIOS and found nothing to change anything there either 😕 I have included a couple of screenshots if they help understand my problem at all.

 

Thanks in advance.
Lewis

[MKazi]

@lewisreid01

Thanks for reaching out to us on HP Support Forums. I came across your post and would like to assist.

I understand that you have an HP ENVY x360 - 15-bq051sa laptop. I read that you would like to increase the display memory as the performance is not good while running games. 

I did some research and found that the option to increase the display memory is locked in the BIOS and hence making any changes to it is not recommended by HP. 

However, there are a few things you may try to improve the laptop's performance while playing games.

To provide an accurate resolution, I need a few more details: 

• Do you face an issue while playing all games or just a few of them?
• Does the laptop display an error while launching a game? If yes then what is the error message?
• Is there a performance lag in the game (like FPS drop)?

Meanwhile, 

• Go to Start Menu > click on Settings. 

• Type performance > choose Adjust the appearance and performance of Windows.  

• In the new window, go to the Visual Effects and select Adjust for best performance. 

• click Apply and ok...this should do the trick. 
   

To improve the visual performance, please try the following steps:

• Go to Start Menu > click on Settings. 

• Type performance > choose Adjust the appearance and performance of Windows.  

• In the new window, go to the Visual Effects and select Adjust for best performance. 

• click Apply and ok...this should do the trick.

If the issue persists, the best way to resolve the issue is to follow the suggestions of the HP Guided Troubleshooter:  

Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern). CLICK HERE FOR MORE STEPS AND INSTRUCTIONS. (by the end of this document, all the issues should be resolved) 

I sincerely hope this information helps. Keep me posted. Good luck! 🙂

[lewisreid01]

I appreciate the help, but i know enough about ocmputers to know that this will not solve my probem. I am aware that the VRAM is very low and if i increase it that it will solve the problem i am experiencing. I was more owndering if there is any software to allow me to increase it or if there is a less restricted verion of the BIOS i can install to allow me to edit advanced options like this?

Thanks 

Lewis

[MKazi]

@lewisreid01

You're welcome Lewis.

And thank you for replying. 

I'm afraid there is no other way of increasing the video ram. If there is then HP does not recommend doing it.

Thanks! 

[lewisreid01]

Alright thanks anyway 👍

[MKazi]

@lewisreid01

You're welcome. 

Take care!