HP Envy x360 Convertible Missing Touchscreen Drivers

[scarter2020]

Hi, I'm hoping I can get some help before I have to return my laptop. I bought the laptop because it had all of the bells and whistles that I wanted for my home based business. Unfortunately after my last windows upgrade I am missing my touch screen drivers. I have searched in the hidden devices in the device manager and I have tried uninstalling and reinstalling the Elan Ez Touch Filter that I have a code 10 error message on. I I have tried updating the driver, no luck. I've spent 2 hours on the phone with MIcrosoft, who I let have control of my laptop and after 2 hours on the phone with them I was told that I would have to contact HP. Well that's been an exercise in mental ***bleep*** to say the least. I am frustrated beyond belief that I spent a small fortune on my laptop, which I bought as a refurbished product, with a 90 day warranty from ebay, and I am still within the warranty but really I just don't want to give up on hopefully being able to get this issue resolved before I have to send it back and then start over again. I'm not a computer expert by any means but I have spent more hours trying to trouble shoot this with the online support assistant which asks me t he same questions over and over again. Everything they have suggested I have tried and at this point it' just depressing. So is there anyone out there who has had this problem and fixed it? I have read all of the info I can find and tried to troubleshoot likewise but I'm afraid at this point I only have 2 choices. Take it to a specialist or send it back and really all I want is to fix it. Now of course HP will not help me because the warranty ran out prior to my purchasing it, which is really a pain. So I have to purchase a **bleep** warranty from them for over $100 to talk to a person who may or may not be able to help me. I used to hold hp in high regard. AT this point if I have to send it back and get a new laptop then hp wiill be bottom of the barrell on my list . Customer Service ***bleep***

[Riddle_Decipher]

@scarter2020 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.