HP Envy x360 M6 convertible screen separating from the shell

[williagi]

I purchased my HP Envy a two-ish years ago and so far really like the performance. I'm a student so this was a big purchase for me. Obviously since the beginning of COVID, I've been stuck at home doing school, so my laptop rarely (if ever) leaves my desk. I recently opened up the laptop and noticed a clicking noise, and saw that the screen was detaching from the shell at the bottom right hand side. After some research online, I've found that this is a common problem because of a manufacturing defect in the hinge design. I'm obviously upset about this, and nervous that my computer will fail at any moment. Most people have said that HP requires you to get it fixed independently, which is costly. I'm wondering if anyone else has had this problem, and what the best/ most cost efficient way to solve the issue is.

[praveenbv]

Hi@williagi,

Thank you for posting on the HP Support Community.

Apologies for all the inconvenience

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue. This sounds like hardware related issue with the hinge assembly and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution