HP Laptop 15-dw1294nia touchpad issue after windows 10 installation

[Greg1616]

Hello,

after Windows 10 installation on my HP Laptop 15-dw1294nia I cannot install touchpad. I tried every driver from HP support site, installation of the driver always finishes with succcess, but touchpad still doesn't work. There is no touchpad submenu in system settings. Albo in device manager under mouse category I have only a mouse driver (no touchpad). Any advice here? Thank you in advance. 

[Gaya1239]

Hi @Greg1616,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're experiencing issues with your touchpad after installing Windows 10 on your HP Laptop 15-dw1294nia. Here are some steps you can take to troubleshoot and resolve the problem:

Check Device Manager:

• Go to Device Manager by pressing Windows Key + X and selecting Device Manager from the menu.
• Look for any devices with a yellow exclamation mark or devices related to the touchpad.
• If you find any, right-click on them and select "Update driver" to see if Windows can find a suitable driver online.

BIOS/UEFI Settings:

• Sometimes touchpad issues can be related to BIOS/UEFI settings. Restart your computer and enter the BIOS/UEFI settings (usually by pressing F2 or Del during startup).
• Look for any touchpad-related settings and ensure they are enabled.

HP Support Assistant:

• HP provides a tool called HP Support Assistant that can help identify and fix common issues with HP computers. You can download and install it from the HP website if you haven't already.

Windows Update:

• Ensure that Windows is up to date by checking for updates in Settings > Update & Security > Windows Update.

Reinstall Touchpad Driver:

• Completely uninstall the touchpad driver from Device Manager and then reinstall it.
• To uninstall, right-click on the touchpad device (if it's listed) and select "Uninstall device." Make sure to check the box that says "Delete the driver software for this device" if it appears.
• After uninstalling, restart your computer and try reinstalling the touchpad driver again from the HP support website.

HP Website:

• Ensure you are downloading the correct touchpad driver for your specific model from the HP support website. Sometimes using an incorrect driver can cause compatibility issues.

System Restore:

• If the issue occurred recently after a Windows update or software installation, you can try performing a System Restore to revert your system to a previous state where the touchpad was working fine.

Refer to this document:  HP Laptop 15-dw1294nia

Software and Drivers for HP Laptop 15-dw1294nia

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping.

[Gaya1239]

Hi @Greg1616 ,

I hope this message finds you well. I wanted to follow up on the technical issue that we discussed earlier and confirm that it has been successfully resolved.

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.

I will be archiving this case for now; however, you can respond to the same thread to continue the conversation.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Gaya1239 

HP Support

[Greg1616]

Hello, the problem is that the touchpad isnt available in device manager and in system settings as well. Any driver already installed doesn't make any change. Also in bios settings there is no touchpad corresponding setting...

[Gaya1239]

Hi @Greg1616,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that  This needs one-on-one interaction  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!