HP Laptop Warranty Repair Taking Months - Customer Service Problem

[bh991]

We bought an expensive HP Spectre in January 2023. In mid-May 2023 we sent it in for warranty repair because the camera was not working.  HP tells us that we might get the computer back  at the end of July. So our new computer had a defect and now we are without it for 2.5 months (at least). We asked HP to send us a new computer but they only offered a refurbished computer. We asked for an added year of extended warranty and they offered us only three months. We need this computer for work and we paid a lot for it. I understand parts shortages but HP should provide better customer service than this. Why would HP not send us a new computer and fix ours to sell to someone else as refurbished? I wish that HP would appreciate the urgency of the situation and the hardship that being without our computer for 2.5+ months causes. We have been longtime HP customers but this might be our last HP computer.

[A_Gayathri]

Hi @bh991,

Welcome to the HP Support Community

I understand you are facing an issue with your Customer Service Problem. Not to worry I will help you to get a resolution to resolve the issue.

We shall escalate this issue to the concerned team. The next team will likely request information from you in order to look up your case details or product serial number.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[A_Gayathri]

@bh991,

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!