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‎10-31-2024 08:52 AM

HP Recommended
Product: HP Notebook 14s-dr1009tu
Operating System: Microsoft Windows 11

I own a HP notebook laptop, HP Thunderbolt 4G docking station and HP 27" monitor. When I am connecting the docking station through C-Type cable, it is functioning for keyboard, mouse and power but not able connect the monitor for duplicate/extend option. 

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1 REPLY 1

‎10-31-2024 09:16 AM

HP Recommended

Hi @Ashok_1982 

 

the issue is simple, unfortunately you did not consult before buying the dock, but your laptop does not have a USB-C port compatible with DisplayPort, so you cannot connect an external monitor.

 

External I/O Ports1 USB 3.1 Gen 1 Type-C™ (Data Transfer Only, 5 Gb/s signaling rate); 2 USB 3.1 Gen 1 Type-A (Data Transfer Only); 1 AC smart pin; 1 HDMI 1.4b; 1 headphone/microphone combo
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