• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎10-31-2024 08:52 AM

HP Recommended
Product: HP Notebook 14s-dr1009tu
Operating System: Microsoft Windows 11

I own a HP notebook laptop, HP Thunderbolt 4G docking station and HP 27" monitor. When I am connecting the docking station through C-Type cable, it is functioning for keyboard, mouse and power but not able connect the monitor for duplicate/extend option. 

Category:
1 REPLY 1

‎10-31-2024 09:16 AM

HP Recommended

Hi @Ashok_1982 

 

the issue is simple, unfortunately you did not consult before buying the dock, but your laptop does not have a USB-C port compatible with DisplayPort, so you cannot connect an external monitor.

 

External I/O Ports1 USB 3.1 Gen 1 Type-C™ (Data Transfer Only, 5 Gb/s signaling rate); 2 USB 3.1 Gen 1 Type-A (Data Transfer Only); 1 AC smart pin; 1 HDMI 1.4b; 1 headphone/microphone combo
- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.