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Guidelines
Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
HP Recommended
HP Notebook - 15-af109ax
Microsoft Windows 10 (64-bit)

Hello

I'm trying to download drivers for my notebook from the HP Notebook - 15-af109ax Software and Driver Downloads | HP® Support, but the page says "There is no software or drivers available for your product."


Screenshot_19-9-2025_41926_support.hp.com.jpeg

What type of notebook has the same specifications as my notebook? Help please.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

HP has retired support for your notebook since it is more than 10 years old.

 

Use the drivers from the HP 255 G4 business class notebook which is the equivalent model to yours.

 

HP 255 G4 Notebook PC Software and Driver Downloads | HP® Support

 

DO NOT use the latest BIOS update.

 

If you have to update the BIOS, this was the last one HP released for your notebook:

 

F.28:

 

https://ftp.hp.com/pub/softpaq/sp96501-97000/sp96570.html

 

https://ftp.hp.com/pub/softpaq/sp96501-97000/sp96570.exe 

View solution in original post

1 REPLY 1
HP Recommended

Hi:

 

HP has retired support for your notebook since it is more than 10 years old.

 

Use the drivers from the HP 255 G4 business class notebook which is the equivalent model to yours.

 

HP 255 G4 Notebook PC Software and Driver Downloads | HP® Support

 

DO NOT use the latest BIOS update.

 

If you have to update the BIOS, this was the last one HP released for your notebook:

 

F.28:

 

https://ftp.hp.com/pub/softpaq/sp96501-97000/sp96570.html

 

https://ftp.hp.com/pub/softpaq/sp96501-97000/sp96570.exe 

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