HP Omen 15 ek0042tx screen flickering issue

[arjun1715]

When I bought my HP Omen 15 ek0042tx, it had a screen flickering issue which was resolved by downloading and installing a softpaq file - sp112482 file. Now I have reset my laptop completely, and the issue has come back., and I can't seem to find the same file again. Can please anyone send me the link to the file. The link given online doesn't work. 

[Kuroi_Kenshi · Accepted solution]

Hi @arjun1715,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your PC!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

HP Panel Firmware Update Tool

SoftPaq Description: HP Panel Firmware Update Tool Version: 1.00 Revision: A
Release Notes: SP112482 release notes
Download Link: SP112482 File Download

Note: A more recent version of this software may be available. Check for newer versions at: HP Drivers.

Scope and Resolution:

• Parts: PNL, 15.6 FHD AG UWVA 45% 250n eDP NB, PDA, P/N: L51625-QD1
• Affected Models:
  • OMEN Laptop - 15-ek0010la
  • OMEN Laptop - 15-ek0042tx
  • OMEN Laptop - 15-ek0005la
  • OMEN Laptop - 15t-ek000 CTO

Instructions:

1. Download the mentioned SoftPaq file using the provided link.
2. Install the firmware update tool by following the installation guide.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[arjun1715]

Hi @Kuroi_Kenshi, 

Thanks for the prompt response !

Post downloading, when I try to install I am getting this error - 

[arjun1715]

Hi @Kuroi_Kenshi, Any Idea why I might be getting this error, or how to resolve it ?

[Garp_senchau]

Hey @arjun1715,

Thank you for your response.

 My colleague @Kuroi_Kenshi is currently out, but don't worry – I’ll be taking over and making sure we get this sorted for you.

Thanks for the context and image. The error message from the HP Firmware Utility – “The platform is not supported by this utility” – typically means the tool is checking for specific hardware (in this case, the panel/display model) and it's not detecting a match.

Update BIOS + Graphics Drivers First

Update your BIOS to the latest for the HP OMEN 15-ek0042tx from HP Support.

Update Intel Graphics and NVIDIA drivers directly from HP support.

OMEN Laptop - 15-ek0042tx Software and Driver Downloads | HP® Support

Then try running the tool again.

Run HP Support Assistant

Sometimes missing drivers, firmware dependencies, or outdated BIOS versions prevent the tool from running properly.

Download or launch HP Support Assistant: HP Support Assistant Download

Click Updates, then check for all recommended updates.

Let me know how it goes.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,