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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎12-08-2025 09:38 AM - last edited on ‎12-08-2025 10:02 AM by Level 15

HP Recommended
Product: HP Pavilion x360 14 Convertible PC 14-dy1000 (436S6AV)

my laptop diplay screen went off. I contacted hp. After paying the parts money to hp, the payment receipt sent to hp online. Hp sent the technician, and he found that wrong serial number product, and he said contact hp and report to original serial number. Contact hp and reply received from hp, on voice contact, saying no need pay with different invoice money, it will be done by hp. After severa; communication i am not received any support from india.  Kindly advise.

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