HP Pav x360 Convert 14-dy1049TU (67G62PA) Serial: >removed< Product: 67G62PA

[darsana]

my laptop diplay screen went off. I contacted hp. After paying the parts money to hp, the payment receipt sent to hp online. Hp sent the technician, and he found that wrong serial number product, and he said contact hp and report to original serial number. Contact hp and reply received from hp, on voice contact, saying no need pay with different invoice money, it will be done by hp. After severa; communication i am not received any support from india.  Kindly advise.

[VikramTheGreat]

Hi 

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for reaching out, and I’m truly sorry to hear about the difficulty and delays you’ve experienced with your HP Pavilion x360 repair. I completely understand how frustrating this has been, especially after making the payment and receiving mixed information from support.

To look into this properly, we need to review the exact case details in our system.

We are unable to locate your service case with the information shared.

To assist you accurately and escalate this to the correct HP India support team, could you please provide your:

HP Case ID / Service Order Number

(or any repair reference number you received during your previous communications)

Once we have the case number, we can:

• Check the payment status
• Verify the correct serial number assigned to the request
• Confirm the repair order
• Coordinate internally with the concerned HP team to resolve the mismatch and continue the service process

Please share the case number here, and we will take it forward for you right away.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat