HP Pavilion laptop pointer issues

[Benilda]

The pointer on the screen disappears. I have tried updates. what should i do

[Kuroi_Kenshi]

Hi @Benilda,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding Pointer Issues!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Touchpad Settings:

• Go to Settings > Devices > Mouse > Additional mouse options.
• Check the touchpad settings to ensure it’s enabled and configured correctly.

Update or Rollback Driver:

• Open Device Manager.
• Locate Mice and other pointing devices and update the driver by right-clicking and selecting Update driver.
• If the problem started after a recent update, consider rolling back the driver to a previous version.

Enable Pointer Visibility:

• In the Mouse Properties window, go to the Pointer Options tab.
• Check the box for Show location of pointer when I press the CTRL key. This can help locate the pointer on your screen.

Disable Auto-Hide Functionality:

• Sometimes, certain apps may cause the pointer to disappear. Check your application settings to ensure the pointer is not set to auto-hide.

Check for Conflicting Software:

• Ensure no third-party software (like screen recording apps or custom pointer software) is causing interference with the mouse settings.

Boot into Safe Mode:

• Restart your laptop in Safe Mode to see if the issue persists. If the pointer works normally in Safe Mode, there might be a software conflict causing the issue.

Scan for Malware and Viruses:

• Use a reliable antivirus program to scan your laptop for malware and viruses that may be affecting the pointer.

Perform a System Restore:

• If the issue started recently, use a System Restore to revert your computer to a point when it was working correctly.

Check Hardware:

• Ensure the touchpad or external mouse is not physically damaged. If you're using an external mouse, try connecting it to another USB port or use a different mouse.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Benilda]

There was a software malfunction so had to change the strip connecting the touch pad. Don't know if my terminology makes sense. But I got the touch pad working again. Thanks for reaching out. Much appreciated. 

Benilda 

[Kuroi_Kenshi]

Hi @Benilda,

That’s great news! I’m glad to hear you got the touchpad working again. 🎉 

Thanks for sharing the update, it will definitely help others in the community who run into similar issues.

If you don’t mind, please mark the post that helped you as “Accepted Solution.” Doing so makes it easier for other members to quickly find the fix in the future.

We truly appreciate you being part of the HP Support Community!

Best regards,