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HP Recommended
Pavilion 14 inch x360
Microsoft Windows 10 (64-bit)

My Pavilion screen popped out of one of the hinges and I can't seem to place it back in. I've never dropped the laptop or put it under stress, so I don't know why it came out. It doesn't affect how the computer runs, but it's still popped out. What's the best course of action I should take? I got the laptop in December, so it's fairly new and should still have a warranty. Should I be looking to send it to HP? I'll put a few pictures to show what it looks like.

 

 

 Laptop pop 1.jpgLaptop pop 2.jpg

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Khalil_M I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.

View solution in original post

1 REPLY 1
HP Recommended

@Khalil_M I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.