HP Pavilion touch screen issues on Windows 10

[BRookeyBars]

Hello! I got this laptop in I believe 2014 and it had windows 8. Last year I updated to windows 10 and when I did, my touchscreen stopped working. The touchscreen still works when I open the BIOS, so I know it is not a hardware issue. The HID compliant touch screen driver is nowhere to be seen and I can't find it anywhere on HP's website. I went through the whole rigmarole with both HP and Microsoft's online support teams, I installed every update under the sun, updated every driver, used every diagnosis tool, nothing fixes the issue. HP's support agent basically came up with no answers and Microsoft suggested that it must be the case that HP simply doesn't support touchscreen features any more with windows 10. I can't imagine how this could be the case because when I go to my dashboard and look at the little picture of my laptop model, it quite literally boasts "touchscreen" on the picture. Please anybody, help me fix my touchscreen!

[Echo_Lake]

@BRookeyBars

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,

I appreciate your efforts to try and resolve the issue. Use the HP PC Hardware Diagnostics UEFI tests to detect problems with the touch screen hardware.

1. Connect the AC adapter to the computer.

2. Press the power button for at least five seconds to turn off the computer.

3. Turn on the computer and immediately press esc repeatedly, about once every second. When the Startup menu appears, press f2.

4. When the HP PC Hardware Diagnostics screen opens, click Component Tests.

   

5. Click Touch Screen.

6. There are two interactive touch screen hardware tests. Click Touch Pointer Test first.

   

7. Read the on-screen instructions, and then click Run once.

8. Touch each of the blocks on the screen to erase them. The test ends after you erase all the blocks or after three minutes have passed, and the results display.

   

9. Click Main Menu to return to the main screen.

10. Click Component Tests > Touch Screen.

11. Click Drag and Drop Test.

    

12. Read the on-screen instructions, and then click Run once.

13. Drag each orange rectangle to the box indicated by the arrows with a finger or a stylus. The test ends after you reposition all the blocks or after three minutes, and the results display.

    

• If the diagnostics tests pass, but the touch screen still does not respond or responds inaccurately during regular use, continue to the next step. 

Adjust the power management settings for your touch screen

1. In Windows, search for and open Device Manager.

2. Expand the Human Interface Devices list.

3. Right-click the HID-compliant touch screen device, and then click Properties.

   

4. On the Power Managment tab, remove the selection from the Allow the computer to turn off this device to save power check box, and then click OK.

   

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[BRookeyBars]

Hello, thank you for your suggestions, however this does not unfortunately fix the problem. As I stated before, I already know this is not a hardware problem. The touch screen works fine on any of the pre-startup screens, after I have pressed escape multiple times to open it. Also, as I already stated, I do not have the HID-Compliant touch screen driver installed. It is literally not listed in device manager. This is my main problem, and I cannot find anywhere on your website where I can download this driver from.

[Echo_Lake]

@BRookeyBars

Thank you for posting back. 
 

I appreciate your efforts to try and resolve the issue. 

As we have tried all the troubleshooting steps from our end, think this issue needs some additional technical assistance that can be better provided through one-on-one interaction with our HP Support team.

I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the