HP Pavilion x360 Convertible 14-dh1xxx TouchPad and keyboad not working

[Amitkumsingh]

HP Pavilion x360 Convertible 14-dh1xxx TouchPad and keyboard not working as soon as Windows 10 OS got loaded. 

[Irfan_06]

Hi @Amitkumsingh,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with the touchpad and keyboard on your Laptop.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Kindly refer to the steps from the below links to troubleshoot the issue.

https://support.hp.com/au-en/document/ish_7166540-7166585-16

https://support.hp.com/us-en/document/ish_6302754-6103334-16

(If the test fails there is an issue with the hardware and you can skip the below troubleshooting steps)

Refer to the steps on this link to update the BIOS and let me know if that resolves the issue.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

Please install all the pending updates for the Windows operating system following the below steps.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Amitkumsingh]

Hello Irwin,

I have already tested the below solutions and none of them worked. Laptop keyboard and touchpad works well in BIOS setting. I also tried to change the keypad with a local vendor and the new keypad also didn't responded.

The issue is with the Drivers only. As soon as the Windows 11 OS got loaded the Keyboard and Touchpad stop working.

I am looking for old keyboard/touchpad drivers which i can use and troubleshoot. 

[Irfan_06]

Hi @Amitkumsingh,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

As the hardware is working fine. Kindly refer to the steps on this link to perform system restore on your laptop and let me know if that resolves the issue.

If the issue still persists, click on this link to perform a recovery on your Laptop.  (Take a backup of the data before performing a recovery)

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support

[Amitkumsingh]

Hello Irvin,

I already tried restore and recovery options. The problem is always with the drivers. As soon as the Windows OS got loaded the Keyboard and Touchpad stops working. I am looking for old Keyboard/Touchpad drivers back to early Windows 10 or 7 which might can work but could not able to find over the internet.

Thanks,

Amit Singh

[Irfan_06]

Hi @Amitkumsingh,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

As you have exhausted all the possible troubleshooting steps to fix it. We appreciate your understanding and patience.

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support