HP Rechargeable Tilt Pen MPP 2.0 doesn't work anymore

[timmann]

I've bought my HP Tilt Pen MPP 2.0 together with my Pavillion x360 Laptop.

In the beginning the pen worked fine, but after half a year it stopped working completely.

No button does anything, the cursor doesn't appear and I can't do anything with it.

I tried recharging it, but although the LED is white, it still doesn't work.

I also tried changing the tip of the pen, but that also doesn't solve the issue.

I also tried to contact customer service but the serial number on the packaging of the Pen doesn't find the pen.

[Dragon-Fur]

@timmann 

If you have not done so, check / reload the HP Pen Control application

OR

If your computer is still in Warranty,

Try submitting your case to HP Support using the serial number of your computer.

OR

I will send a request for Review - should anything come of that request, the agent will contact you here before using other methods to contact you.

Reference / Resources

Accessories	1MR94AA	HP Pen P.N. 910942-001
Accessories	3J122AA	HP Rechargeable MPP 2.0 Tilt Pen (Black)
Accessories	3J123AA	HP Rechargeable MPP 2.0 Tilt Pen (Silver)
Accessories	3V2X4AA	HP MPP 1.51 Pen (AAAA battery) P.N. M62430-001

HP Pen Control Application – Available at the Microsoft Store

• Document:  HP Notebook PCs - Configuring the HP Pen Using HP Pen Control Software (Windows 10)
• HP Pen Control – Microsoft Store - Description:  This application allows customization of stylus buttons for HP stylus models – including HP Pen and HP Rechargeable MPP2.0 Tilt Pen.  You can seamlessly switch between stylus button function.  HP Pen, HP Rechargeable MPP2.0 Tilt Pen, and the HP Pen Control application are provided for supported computer models.

HP Device Support Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Pavilion x360 Laptop - 14-dw0177ng 

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[timmann]

@Dragon-Fur

So checking/reloading or reinstalling the HP Pen Control application doesn't solve the issue.

My computer is not under warranty anymore, so a request for Review would be very helpful.

[Dragon-Fur]

@timmann 

If you purchased the pen and the computer at the same time and the computer is no longer in Warranty, the pen is not likely in warranty either (same time frame).  Not sure about pens - one year hardware for "covered items" is typical for a standard device.

I will send the request for Review.

If anything comes of the request, the agent will contact you here before using other means to contact you.

Good Luck.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You.

Question / Concern Answered, Click "Accept as Solution"