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‎09-21-2020 09:41 PM

HP Recommended
Product: HP Notebook - 14-cm0080au & HP S14

Hello!

 

I have an HP Notebook - 14-cm0080au laptop and HP S14 portable monitor. Could someone help me how to get this working? I have an USB type c to type a adapter, but every time I use them the portable monitor says "USC-C video: inactive" followed by "Input Signal Not Found. Check the video cable and source."

 

Thank you so much.

3 people had the same question
2 REPLIES 2

‎09-21-2020 10:24 PM

HP Recommended

@HYLSVASO 

 

The specs of your machine is

 

         https://support.hp.com/au-en/document/c06090586

 

It has  2 USB 3.1 Gen 1 (Data transfer only) ports. They do NOT support video out therefore you can't use them for a monitor. You have to use HDMI port.

 

Regards.

BH
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‎09-21-2020 10:42 PM

HP Recommended

Hello!

 

Thank you for the clarification. In that case, I need to purchase an HMDI to Type C Adapter?

 

Thanks.

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