11-19-2019 09:28 AM
I just received this laptop today and I noticed that the display has a very noticeable screendoor effect. I read somewhere that this is due to the digitizer for the stylus/pen. Is this true? Is there a way to fix this?
These micro dots or crosshatching effect or screendoor effect is really noticeable on white color.
Along with that, the color is pretty warm. The white is yellowish and I went through all the color profiles.
Below is a picture of what it looks like. It might look exaggerated in the picture, but I can see those dots with my eyes, being about a foot away from the screen.
11-21-2019 05:14 PM
@jsan1 Here's what you need to do, to identify the issue and resolve it accordingly:
- If not done already, check if it works fine on the BIOS screen to identify if it's either a hardware or a software issue:
- If it works fine on the BIOS (Accessed while tapping F10 during a restart) it's a software issue & I suggest creating a new user account to check if that works better, for starters)
- However, if it doesn't work within the BIOS either, I'm afraid it's a hardware malfunction.
While you respond to that, I have a few more steps that should help:
Perform a power reset (no data loss) using these steps: Click here, proceed to next step if this works
Attempt to run a test from the HP hardware diagnostic tool, using this link: Click here for details.
If the issue appears on the diagnostics, it could again, determine a hardware failure,
If they don't appear on bios & the hardware tests passed: please update the BIOS & Chip-set drivers from the HP website using this link: Click here
if the issue persists, reinstall windows using the recovery partition or the recovery media to fix the issue,
use this link for details on performing the recovery: Click here
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