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HP Spectre Folio 13: Bands across screen where touchscreen is unresponsive

HP Recommended
Spectre Folio 13
Microsoft Windows 10 (64-bit)

I am using a Sprectre Folio that is about 6 months old.

 

Recently when using the whiteboard app areas where I could not write on appeared. These areas appear as bands across the screen, and are unresponsive to the HP active pen and my fingers.

 

I have checked and installed all new Windows updates to no effect.

 

I have attempted to calibrate the touchscreen, however the unresponsive bands prevent me from completing this procedure correctly.

 

I have performed a hard reset to no effect.

 

I have updated to the latest BIOS to no effect.

 

I have performed a HP PC UEFI Hardware Diagnostics Component test (F2). The touch block test I am able to complete because the block height is greater than the height of the unresponsive bands.

I am unable to complete the drag test, however, no error report is generated, it simply says I did not complete the test.

 

I feel like this must be a hardware problem, but I wanted to check here first.

 

Thank you for any help.

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@TosaRedBear

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

If the issue persists during the Diagnostic Test, please contact HP Support in your region for Service Options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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