HP Spectre x360 Severe Screen Display Flickering

[FireFury190]

This all started back around Fall 2018. For whatever reason the screen to the laptop freaks out at times whenever there are dark pixels on screen. Mainly around the top left corner is where it seems to start. It goes away at times, but it really hinders me when it happens out of no where and refuses to stop. I switched my screen to a different monitor and it's fine there. So it has something to do with the laptop monitor itself.

The laptop screen also leaves some bit of image burn when left still for on something for a more than maybe 5 mintues, but it doesn't leave a screen burn when the computer is turned off.

I'll provide some videos to show what's going on.

https://www.youtube.com/watch?v=HjXmq4V9GMY

https://www.youtube.com/watch?v=zEA4j29eG0k

https://www.youtube.com/watch?v=-d0rP6ICSZY

[asmita6658 · Accepted solution]

Hi @FireFury190

Welcome to the HP Support Community. 

This would confirm a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. 

You may also refer to this document to know more.

Have a great day!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Rgfontenot]

I have the same issue. I have had so many problems with this HP Spectre. This will be the last HP that I ever buy.

[asmita6658]

Hi @Rgfontenot

Welcome to the HP Support Community. 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[RogerBNY]

I have the same problem. It started out with severe flicker on startup, at the HP logo, then progressed to more flicker and burn in. Can you please help?

[asmita6658]

Hi @RogerBNY

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Community. 

Have a great day! 

[BobSmo]

Hello,

I am having the exact same issue. Especially the 3rd posted video. It started about a week ago when I was plugging in external monitors. Now, today, it has started happening when the laptop is turned on. I can't do anything due to the screen.

Please advise ASAP.

Thank you.

Regards,

Bob

[The_Fossette]

@BobSmo,

Welcome to the HP Support Community!

I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

• What is the exact model for your computer?
• What is the operating system you are using?
• What is the exact issue you are facing?
• Have you made any software or hardware changes on the computer?
• Have you followed the suggested steps in the thread?

Look forward to hearing from you and you have a great day!

Take care.

Cheers!

[BobSmo]

Hello Fossette,

Thank you for the assist. Below please find the information you’ve requested:

• What is the exact model for your computer?

The computer is a HP Spectre x360 converatible Model 15-ch011dx

• What is the operating system you are using?

I’m using the Windows 10 Pro 64 bit operating system.

• What is the exact issue you are facing?

I’m having nearly the exact same issue as FireFury190:

https://www.youtube.com/watch?v=zEA4j29eG0k

https://www.youtube.com/watch?v=zEA4j29eG0k

Only mine appears to be happening when I come out of sleep, hibernate, or a boot up. It goes away after I restart the computer. Sometimes I have to do that several times. Sometimes it starts out flickering upon wake or boot up, but once the Windows login screen appears, the flickering stops. So, it's more like RogerBNY's issue. 

• Have you made any software or hardware changes on the computer?

Yes, I have of course kept the operating system and diver patches (including the bios), mostly up to date. I had to update the bios to get off the Windows 10 version that was going out of support.

There have been no hardware changes.

• Have you followed the suggested steps in the thread?

What steps? I don’t see any steps in this thread? However, I did see in another thread the recommendation to roll back the graphics driver. I did try to do that using sp85247.exe. However, I receive the error “this computer does not meet the minimum requirements for installing the software”. I also then tried to update the graphics driver by right clicking in device manager and selecting “update driver” which did perform an update. I’m now on version 25.20.100.6615 of the Intel UHD Graphics 620 driver published on 3/8/2019. I did experience the flickering again just after the update. And after going ok most of the weekend, it just did the same thing after it had gone to sleep and I clicked to wake it up.

Thank you again for the assist and let me know if there’s anything else I can try.

Cheers,

Bob

[Echo_Lake]

@BobSmo

Thank you for posting back. 

I appreciate your efforts to try and resolve the issue. This sounds like hardware related issue with the internal display,
I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.