HP Spectre x360 Severe Screen Display Flickering

[BobSmo]

Hi Echo_Lake,

Ok, I guess. This is pretty disappointing as the laptop is only 1.5 years old. But, I'll contact support as suggested. 

Thank you.

Regards,

Bob

[AleVi]

Hello Bob,

I'm having the exact same issue, it started with the HP logo flickering and now the bottom part of the display also flickers.

Did you find any solution?  I'm disappointed as well, as this was not a cheap device.

Regards,

Ale

[BobSmo]

Hello Ale,

Well, the short answer is yes, there is a solution.

The longer answer is. Support has determined this is a hardware issue. They're going to charge me to fix what I consider to be defective hardware. That, to me, is wrong for a laptop that's only 1.5 years old (i.e. JUST out of warranty).

I'm very disappointed to say the least. I bought this laptop because of past experience with HP quality.

I have an Apple Macbook Pro that's 10 years old and still works like a champ. It's slow of course, but no hardware issues whatsoever. I've a Dell laptop for work that was half the cost of this one and it's over 3 years old. It has seen many more hours of operation and it too still works like a champ.

I'm holding on to the laptop for now at the recommendation of support. Because of the virus there is a shortage of parts and a delay in repairs.

The good part is, the support folks have been very kind and very helpful. Their hands are basically tied due to HP's policies. 

Best of luck to you and I hope this helps.

Regards,

Bob

[AleVi]

Hello Bob,

Thanks a lot for the answer, I will contact support to see what I can do when the outbreak ends.

Best of luck and stay healthy!

Regards,

Ale

[BobSmo]

Thanks Ale,

You too. Crazy times indeed.

Keep me/us posted on the resolution.
Let's get on the other side of this!

Sheesh.

Regards,

Bob

[erchomai]

I believe this is caused by interference from the wifi/bluetooth antennas that affects the screen's bus or digitizer. There must be a grounding problem, or the signal to noise ratio is too low in the screen's display system. Both wifi antennas are in the LCD panel. It seems worse at 2.4 GHz, and better at 5 GHz. By my math, the bus must operate around 2 GHz to feed a 1080p panel at 120 hz).

Try disabling wifi and bluetooth (turn them off in Settings -> Airplane Mode, you don't need to be in airplane mode. Just turn them off). Use an external adapter.

Let me know if that works.

It appears to be a design flaw.

I can consistently reproduce it with burst network traffic on a 2.4 GHz wireless network. Disabling the adapter results in the flicker immediately ceasing.

HP, any engineers want to speak to this? It is a bad problem

[BobSmo]

Hi Erchomai and thanks! You know, I had a lot of suspicion it may be something like this. I’ll do some testing.

Regards,

Bob

[Eama]

HELLO,

I am having the exact same issue with my HP Spectre x360 as well! The burn and the constant flicker up and down. IT WON'T STOP. Sometimes, it goes away but then it comes back randomly. 

Please help!!!

[debaser]

I am having similar issues: https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Spectre-360-Burn-in-Vertical-Bars-Gho...

NOT ACCEPTABLE FOR A HIGH END LAPTOP, HP!!!!

[t_potato]

Can confirm this is more likely to be a design flaw than individual cases of defective hardware. Had the exact same issue less than a year ago on a Spectre 15 less than a year old, got the screen replaced via warranty, and now the issue has reappeared. Unless both screens were somehow faulty or I managed to mess them up the exact same way, there must be another common factor.