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HP Recommended
HP Spectre x360 Convertible Laptop PC 14t-ea000 CTO

Hello,

I downloaded Windows 11 a couple months ago, and ever since I have had a problem where I am unable to wake my HP Spectre from sleep mode. This applies  after closing the laptop as well. I have tried turning off fast start as well as checking to see if my drivers are up to date, through both windows and the HP support assistant app. Nothing has worked, and the only way I have found to wake the computer without preforming a hard reset is to press shift, windows key, ctrl, and b. My bluetooth devices still connect, and I am still able to hear some audio from the computer.

1 REPLY 1
HP Recommended

@HumanPerson09 

 

Welcome to the HP support community

 

I understand that your notebook is not waking up from sleep mode, I am glad to assist you.

 

Please follow the below steps: 

Step 1: Enabling the Keyboard in Windows 

Skip this step if the computer does not enter sleep mode or if the computer wakes unexpectedly. 

Follow these steps to enable your keyboard to wake your computer from sleep mode: 

  1. In Windows, search for and open the Device Manager. 
  2. Click the arrow next to Keyboards and double-click the name of your keyboard. 
  3. If the Power Management tab is available, proceed to the next step. 

If the Power Management tab is not available, click the Change Settings button if it appears below the Device status box. The same Keyboard Properties window opens with the Power Management tab available. 

If you are prompted for an Administrator password or confirmation, type the password or provide confirmation. 

  1. Click the Power Management tab and make sure that the box next to Allow this device to wake the computer is checked. 
  2. Click OK, and then test to make sure that the keyboard can now wake the computer. If the computer still cannot wake from sleep mode, continue using these steps. 
  3. For instructions on how to update the BIOS of your computer, see one of the following HP support documents: Updating the BIOS (Notebooks) 

For more steps, please Click here 

 

Keep me posted

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.