HP Tilp Pen not working properly

[Mangatt]

I have my new Spectre for about a month, but now there is problem with HP Tilt Pen, that have been included with laptop.

To summarize:

1) Pen can't be turned on (manual does not even states how is that achieved), only option is to remove device in Windows bluetooth settings, start pairing (solid blue light) and pair again

2) Tilt functionality is not working - writing is just fine, but tilt does not work at all. I have tried different drivers with no success.

Right now I have installed following drivers:

- EzTiltPen  -  ELAN microelectronics Crop.  -  1.0.0.21

- Intel(R) Wireless Bluetooth(R)  -  Intel Corporation  -  20.60.0

- HP Pen Control  -  ELAN microelectronics Corp.  -  2.0.0.26

What should I do?

[Dragon-Fur]

@Mangatt

Please install software:

Intel Bluetooth Driver (Windows 10) Version: 20.50.0.3 Revision: A

SP87428 release notes

SP87428 File Download

HP Tilt Pen Driver - Version 1.0.0.6

• Support for Pen Model 2MY21AA

• ftp://ftp.hp.com/pub/softpaq/sp87501-88000/sp87998.exe

Information:

• ftp://ftp.hp.com/pub/softpaq/sp87501-88000/sp87998.cva
• ftp://ftp.hp.com/pub/softpaq/sp87501-88000/sp87998.html
• [Devices]

ACPI\VEN_ELAN&DEV_2514="ELAN EzTouchFilter"

ACPI\ELAN2514="ELAN EzTouchFilter"

References:

Advisory: HP Tilt Pen - The Pen Loses Bluetooth Connection

Jun 14, 2018

Advisory: HP Spectre x360 - 13 and 15 Convertible Notebook PCs - HP Tilt Pen Driver May Not Work

Jun 21, 2018

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HP Spectre 15-ch000 x360 Convertible PC

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[Mangatt]

Hello, thanks for fast reply. I have uninstalled all previous software and drivers and installed versions suggested by you. Although, propblems still persists.

1) I still can't turn just on pen. There is just pairing mode, but computer is unable to connect to already paired device in this mode.

2) Tilt still not working.

My current software is following:

- EzTiltPen  -  ELAN microelectronics Crop.  -  1.0.0.21

- Intel(R) Wireless Bluetooth(R)  -  Intel Corporation  -  20.50.0

Any further suggestions?

[Dragon-Fur · Accepted solution]

@Mangatt

---

@Mangatt wrote:

Hello, thanks for fast reply. I have uninstalled all previous software and drivers and installed versions suggested by you. Although, problem still persists.

1) I still can't turn just on pen. There is just pairing mode, but computer is unable to connect to already paired device in this mode.

2) Tilt still not working.

My current software is following:

- EzTiltPen  -  ELAN microelectronics Crop.  -  1.0.0.21

- Intel(R) Wireless Bluetooth(R)  -  Intel Corporation  -  20.50.0

Any further suggestions?

---

Checking again, the Pen associated with your system is the HP Active Pen P.N. T5E12AA

Install the following driver to bring the driver version to 1.0.0.22

HP Tilt Pen Driver - Version 1.0.0.22

• ftp://ftp.hp.com/pub/softpaq/sp88001-88500/sp88088.exe

Information:

• ftp://ftp.hp.com/pub/softpaq/sp88001-88500/sp88088.cva
• ftp://ftp.hp.com/pub/softpaq/sp88001-88500/sp88088.html
• [Devices]

PCI\VEN_8086&DEV_591E&SUBSYS_845C103C="ELAN EzTouchFilter"

ACPI\VEN_ELAN&DEV_2514="ELAN EzTouchFilter"

ACPI\ELAN2514="ELAN EzTouchFilter"

  After updating the Tilt Pen driver, verify the restults.

1. Device Manager > View “Devices by type” AND “Show hidden devices”
2. Open category Human Interface Devices
3. Look for and Right-Click on “HID-compliant pen” > Properties
4. Tab Details > Under Property, Select “Hardware ids”

1. Tab Driver > Note the Driver Version

  Confirm that Windows Updates and other HP Software and Drivers are up-to-date.

There are a large number of HP software and drivers dated (at this writing) 2018. 

"Other" drivers are likely not related to the issue.

If / when you contact HP Technical Support, general software / driver installation status might be one of the questions you will be asked.  HP is understandably fond of having Windows Updates and HP software and drivers updated / current.

HP may ask for the following information:

  Has the pen ever worked correctly?

  Have you changed out (replaced) the orginal batteries that came with the pen?

Once the Tilt Pen Driver is showing the updated version, and both Windows Updates and HP Software and Drivers are updated, please contact HP Technical Support.

NOTE:

The Pen is covered under its own standard one year warranty.  If available, the serial number is listed on the side of the pen in very small text.  If you cannot see the information (or if the information is not on the pen), use the serial number of the computer to open your case with HP.

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• In those areas where Chat is an option, the service hours are likely restricted.

In the event that Chat is not available in your region and / or time zone, phone support is available.  Call the number provided in the HP directory, else submit your case online (to receive phone contact information)

• HP will advise you there is a feefor phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.

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• USA / Canada: HPposts your regional contact information after you submit an online case.  Use the serial number of the device to submit the case to HP.

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[Mangatt]

Thanks. That worked. Although this version of bluetooth drivers is far from ideal, I'm experiencing random bluetooth crashes almost every day. Either

- bluetooth devices are disconnected at once, restarting bluetooth makes everything works again

- bluetooth devices are disconnected at once, notebook restart is required

- BSOD

It's hard choice, either working tilt pen or stable computer 😕

[Dragon-Fur]

@Mangatt

You are welcome.

Every so often, check your computer's Software and Drivers support website for new drivers -- in particular, things do change and there may be an updated driver for Bluetooth or other important drivers.

Device Homepage

Drivers / Software and BIOS, Videos, Advisories, How-to, Troubleshooting, Manuals, Product Information, more

HP Spectre 15-ch000 x360 Convertible PC

Expand the list (click the little boxes icon with the embedded "Plus" sign); search the page for "new" drivers.  For example, search for drivers dated (at this writing) for 2018.

If you are not comfortable searching, downloading, and installing the drivers manually, try using the HP Support Assistant to manage HP software / driver installation.

Download and Save

HP Support Assistant

• If you have ‘Admin’ control, you may highlight the package and “double-click” to install it, else Right-Click, select run as Administrator and install.

• After the software is installed:  Restart the computer and log in

Help for HPSA:

HP PCs - Using HP Support Assistant (Windows 10, 8, 7)

HP PCs - Troubleshooting HP Support Assistant (Windows 10, 😎

My personal recommendation is that you manually download, save, and install any BIOS updates. 

BIOS updates are particularly sensitive to issues. 

For example,

• Make sure that other programs are closed (email, web browsers, games...),
• Check and run Windows Updates to be sure "that is done" before you update the BIOS,
• Connect the computer to AC power (and do NOT disconnect the power during the entire BIOS update process),
• Before you update the BIOS, make sure you have previously backed up all your most critical data to somewhere other than on the computer.  Back up your critical data to the cloud, to a USB drive, "somewhere" you can access the data in the event there is a problem and the computer becomes unavailable.

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

[estherp0708]

tilte pen cannot be turn on blue light.....