HP TrueVision Camera problem after upgrading to any version different than factory v. Windows...

[SharadKumar]

I have a HP Pavillion x360 Convertible 14-ba075TX Product ID 2FK62PA3ACJ with SN [edited] and I am from India. Have reported webcam blurrieness issue since January 2019 and after multiple tries of updarting driver (once the issue got resolved too) a technician did a bios upgrade and then restore post which the webcam pictures are very buddy under any light condition or angle. Since them for no reason webcam has been changes and does not have any improvement. 

The case was handed over to CRT team were case manager uniltarelly, after offering a unit change not my request ever, has closed the case stating the case that customer does not require technical support. The technical support I refused by by Ms. TVSE india (who are suppose to be the service partners) for their inability to even understand the issue and providing solution. While replacing the webcam (3 technicican suggested the webcam can not be relapaced) the so called senior technician cracked up the dsiplay (another story to get that replaced). The offer that Technical Focal will be an HP employee was never told by the case manager and he never was able to get the said role on the call. While there are emails written to HP India Managers CRT, CSS_Service head, HP Service Support including a senior leader in HP (name intentionally witheld) there have been no response by HP.

I firmly believe this beign a core driver issue and hence looking for support from HP here to guide me on the same before I start the arbiotration process in absence of support. The system is covered under care pack. I dont want to download software from other sources. 

In addiotion the wifi not getting automatically upon restart, System overheating issue (right side where HDD is, one of the technicain told unofficially it being the spinning issue) and case manager treats it as a battery issue, Abnornal / Abrupt shutdown of system even when the battery charge shows 30 - 40%, charging light shows Amber even when not powering up intermittently still remian unaddressed and unresolved.

Need Help, Please Help

At this 

[Jacky-D]

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