HP USB-C Dock G5 not detecting monitors

[JozefVangel]

I saw many same issues on the forums, but no relevant replies ...
I've been running my latptop Zbook Firefly 14 through my HP USB-C Dock G5 for the past 4 months, today the moinitors stopped being detected. I tried restarting / unplugging / reinstalling / updating / ... nothing solve it
if I plug the monitor in to my laptop direct it works so isolated the problem to the docking station.

Any idea ?

[banhien]

@JozefVangel 

I can't explain why it worked in the first place. Its compatible list. Please check yourself:

Compatible with HP ProBook 450 G7 Notebook PC; HP ProBook 440 G7 Notebook PC; HP ProBook 430 G7 Notebook PC; HP ZHAN 66 Pro 14 G3 Notebook PC; HP ZHAN 66 Pro 15 G3 Notebook PC; HP ProBook 450 G6 Notebook PC; HP ProBook 440 G6 Notebook PC; HP ProBook 430 G6 Notebook PC; HP ProBook x360 440 G1 Notebook PC; HP ProBook 445R G6 Notebook PC; HP ProBook 455R G6 Notebook PC; HP ProBook 445 G6 Notebook PC; HP ProBook 455 G6 Notebook PC; HP ProBook 470 G5 Notebook PC; HP ProBook 450 G5 Notebook PC; HP ProBook 440 G5 Notebook PC; HP ProBook 430 G5 Notebook PC; HP ProBook 455 G5 Notebook PC; HP ProBook 640 G5 Notebook PC; HP ProBook 650 G5 Notebook PC; HP ProBook 640 G4 Notebook PC; HP ProBook 650 G4 Hex Core Notebook PC; HP ProBook 650 G4 Notebook PC; HP ProBook 645 G4 Notebook PCHP Pro x2 612 G2; HP EliteBook 840 G6 Healthcare Edition Notebook PC; HP EliteBook 840 G5 Healthcare Edition Notebook PC; HP Elite Dragonfly Notebook PC; HP EliteBook x360 1040 G6 Notebook PC; HP EliteBook x360 1030 G4 Notebook PC; HP EliteBook x360 1040 G5 Notebook PC; HP EliteBook x360 1030 G3 Notebook PC; HP Elite x2 G4; HP EliteBook x360 1030 G2 Notebook PC; HP Elite x2 1012 G2; HP EliteBook x360 1020 G2 Notebook PC; HP EliteBook x360 830 G6 Notebook PC; HP EliteBook x360 830 G5 Notebook PC; HP EliteBook 830 G6 Notebook PC; HP EliteBook 836 G6 Notebook PC; HP EliteBook 840 G6 Notebook PC; HP EliteBook 850 G6 Notebook PC; HP EliteBook 745 G6 Notebook PC; HP EliteBook 745 G5 Notebook PC; HP EliteBook 755 G5 Notebook PC; HP EliteBook 840 G5 Notebook PC; HP EliteBook 850 G5 Notebook PC; HP EliteBook 840r G4 Notebook PC; HP EliteBook 830 G5 Notebook PC; HP EliteBook 735 G6 Notebook PC; HP EliteBook 735 G5 Notebook PC; HP ZBook 14u G6 Mobile Workstation; HP ZBook 15u G6 Mobile Workstation; HP ZBook 15 G6 Mobile Workstation; HP ZBook 15 G5 Mobile Workstation; HP ZBook 17 G6 Mobile Workstation; HP ZBook 17 G5 Mobile Workstation; HP ZBook 14u G5 Mobile Workstation; HP ZBook 15u G5 Mobile Workstation; HP EliteBook 1050 G1 Notebook PC; HP ZBook Studio G5 Mobile Workstation; HP ZBook x2 G4 Detachable Workstation; HP ZBook Studio x360 G5 Convertible Workstation; HP Chromebook x360 14 G1; HP Chromebook x360 11 G2 EE; HP Chromebook 14A G5

Regards.

Regards.

[JozefVangel]

this was answer ...

... you are running apple way. It is unaccountably that the new generation of the Dock is not compatible (sometimes) with your premium notebook serie, the most expensive 14" model. Apropo, I have 2 pieces of the dock - One is still working well, the second not yet (buyed in the same time). And the older HP Thunderbolt Dock G2 are all working well... also without Firefly in the list.