HP USB-C G5 Essential Dock not working no HDMI or Display Ports work along with not charging Laptop

[RIFFMAN-58]

The USB-C G5 Essential Dock has from what I hear compatibility issues. It will not connect any displays 1- HDMI or the 2- Display Ports. Yes, the HDMI works at the laptop directly the monitors which have HDMI and Display Ports. It will not charge the Laptop via the USB-C port. It does connect the USBs for the Printers, Sound and 2- 4TB HDD. Everything has been updated and the suggested drivers installed. looking to return the USB-C G5 unit, but checking here first.

[banhien]

@RIFFMAN-58 

Sounds like it is NOT compatible with your machine. What is your computer ?  Please use the following way to find out:

                 How to Find Your HP Laptop Model Number

Regards.

[RIFFMAN-58]

General specifications

Operating system

Windows 11 Home 64-bit Version: 22621.2861

Microprocessor

AMD Ryzen 7 7730U with Radeon Graphics

System memory

16 GB

Memory slot 1

8GB Samsung 3200MHz

Memory slot 2

8GB Samsung 3200MHz

System board

8B6D 59.05

System BIOS

F.03

Video

Graphic device 1

AMD Radeon (TM) Graphics

Current resolution

1920 x 1080

Refresh rate

60 Hz

Version

31.0.12046.11002 (6/30/2023)

Audio

Device 1

USB Audio Device

Status

Enabled

Driver

USBAUDIO.sys

Version

10.0.22621.2506

Device 2

Realtek High Definition Audio

Status

Enabled

Driver

RTKVHD64.sys

Version

6.0.9503.1

Device 3

AMD Audio Device

Status

Enabled

Driver

amdacpafd.sys

Version

6.0.0.37

Device 4

HP USB-C Dock Audio Headset

Status

Enabled

Driver

RtUsbA64.sys

Version

6.3.9600.2337

Device 5

AMD High Definition Audio Device

Status

Enabled

Driver

AtihdWT6.sys

Version

10.0.1.24

[RIFFMAN-58]

This was a Web Build on HP URL. Note I also have Display Fusion licensed copy on laptop and it works well with the Laptop screen and 1 HDMI connected at the Laptop. Like I said nothing wrong at the Laptop HDMI just no signal from G5 HDMI or the 2 Display Ports.

THX

[ironchopz]

Try a BIOS update on your system (we are on the basis that you have a newer HP laptop). The BIOS update I perform at the office include a USC-B firmware update. I've had a lot of success correcting the Display Port/HDMI anomaly via BIOS updates.