HP built in Camera

[Flyash]

Trying to set up Hello login says Camera not found?

Device manager says Camera is HP HD camera is working correctly.

Cannot use Zoom or Skype or login using face recognition.

Any help would be appreciated.

[SteffenBaierUK]

Hello @Flyash ,

Welcome to the HP community.

Your post was in a section of the community dealing with products of the former Polycom company and has therefore been moved. It has been moved to a section more suitable for your request

Other volunteers may reply but if you need urgent help please work with our support organization in your region. Details on how to contact us are in my signature

Best regards

Steffen Baier

[Dragon-Fur · Accepted solution]

@Flyash 

Welcome to the HP Community --

Your system must have an IR type camera to use with facial recognition login.

The specs say the IR camera is an optional purchase / feature in this series.

HP ProBook 440 14 inch G9 Notebook PC specifications

Example

Audio/multimediaFeatureDescription

Audio	(2) Integrated stereo speakers Integrated microphone (dual-array)
Camera	720p HD Camera with Temporal Noise Reduction 720p HD Camera and IR camera Note: View Ultra High Definition images with Ultra High-definition (UHD) content.

-----------------------------------

Webcam / Camera

 Device Manager > Cameras

Start Here >> Known Solutions:

HP PCs - Troubleshooting Windows Hello Face Recognition

 ===============================================

Look for the results for “WEBCAM” / Camera

NOTE:  Some models list the device as “camera”

Method - Check your computer to find the type of camera

Control Panel > icon view > Device Manager 

Open Category Cameras

Look for an entry that includes “ IR ” as the type of camera

Method – Check Settings for “Windows Hello Face”

Settings > Accounts > Sign-in Options

If Windows Hello is not available, you will see a message:

Windows Hello Face

This option is currently unavailable - click to learn more

Click to “Learn More” and see message:

We couldn’t find a camera compatible with Windows Hello Face 

Partial Example -- Open Device Manager >> Open category for Cameras / Webcam

Check camera type

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References / Resources

HP Device Home Page - References and Resources

Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Warranty Check, Security & Viruses, Software and Drivers, Setup & User Guides, Product Specifications, Accounts and Registration, Warranty & Repair

Open

HP ProBook 440 14 inch G9 Notebook PC (4D7R4AV)  

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People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[Flyash]

Thanks for the assist.  MY camera is not IR, so no face recognition not all bad. 

My real problem was that the shutter to protect the camera lens had been moved across.  I wasn't aware there was a shutter I read one of the articles attached to your post, Now I know so alls good

Thanks again for your input

Marc

[Dragon-Fur]

@Flyash 

You are welcome.

Facial Rec is a nice feature.  That said, we all managed to live for most of our lives without a camera in our face telling us to get closer, uncover the lens, increase the light, take off our headphones, remove our glasses...  Smiling.

For those reading -- Camera Privacy Cover

An illustration - Source:  Maintenance and Service Guide  - Pages 10-11

HP_ProBook_440_14in_G9_Display_1

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"