HP envy x360 camera shutter key not working

[swodaa]

Recently, my camera shutter key does not work. It's the only key that does not work anymore, and I have no idea what caused it to stop working.

It is stuck in the disabled setting, the indicator light is on and will not turn off. I can't enable my camera from settings either. When my keyboard goes to sleep and I press the camera kill key the keyboard does not light up, so for some reason the key is completely nonfunctional besides the indicator light. I have no idea what to do. 

Any help is appreciated, thanks!

[Echo_Lake]

@swodaa

Thank you for posting on HP Support Community.
 

Don't worry, I understand that your HP notebook camera shutter key is not working correctly. This seems like a hardware issue with the physical key itself, To correct this issue your computer needs to be serviced. I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. 

I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
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