HP pavilion g6 2004 tx not turn on

[Pmehta92]

Please help guys....
My HP pavilion G6 2004 tx working effectively on yesterday.
But today when switch on laptop it show this error as in video.

Brief Description of error..
1. When power button pressed display show booting screen and in 2-3 sec it turn off. With a click sound
2. Also AC power plug led not glow or blink.
3. Laptop not turn on when battery is removed and plugged in AC adapter plug.

Please help me.
Give your suggestion in the comment box.

[Note] I follow all the hard reset step as prescribed in HP helping blog. But nothing works...

https://youtu.be/RuEwaPBP5kc

[Resolv_S]

Hi@Pmehta92,

Welcome to the HP Forums!

I was going through your post and understand that you need assistance in fixing the power relate disuse on the PC. Is that, right? I will be glad to help you.

I have found an HP online guided troubleshooter which targets the issue you have posted and helps you fix it.

Please try the link below and check if that solved the issue.

http://hp.care/2km6Uj5

Hope that answers you the question. Feel free to reply for more.

Resolv_S

I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos Thumbs Up" to say “Thanks” for helping!

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

Note: HP Doesn't recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

[Pmehta92]

Thanx for reply.
But given link is working.
If possible for you please see the video attached.
Thanx in advance

[Pmehta92]

*link is not working.
Sorry for type mistake
Link open but next link is dead

[Resolv_S]

Hello@Pmehta92,

Thanks for the response.

This appears to be a hardware issue.

I recommend you to contact Phone support for further assistance using the link below.

Hope this helps. Feel free to reply for more.

Resolv_S

I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

Note: HP doesn’t recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

[Pmehta92]

Is it motherboard problem or something Else.

[Pmehta92]

I had called to the customer care but they didn't help me as my laptop is out of warranty. They refer me to HP service center. As HP center is too far from my home so I just want to conform that what is issue with my laptop.
Thanx

[Jeet_singh]

Hi @Pmehta92,

Thank you for replying,

I appreciate your time and efforts,

Before you come to any conclusion, considering the second link was dead or didn't work for you
I would suggest you try these steps which should help to diagnose the issue and confirm if its a hardware issue.

Let's start the troubleshooting by Perform a Hard Reset on the notebook

Symptoms: Battery power LED off, and Caps Lock/Num Lock off

Possible failure: AC adapter not connected or failure / Battery low charge or failure

If the battery power LED and the LEDs near the Num Lock and Caps Lock keys do not glow when the computer is disconnected from the AC adapter, then the battery has a very low charge or is not charged at all. Try the following two procedures for diagnosing the power issue:

Charge the battery:

Use the following steps to charge the battery.

1. Connect the AC power adapter, and verify that the battery power LED glows.

2. Allow the battery to charge for 15 - 30 minutes.

3. Attempt to start the computer.

For more details: Click here

HP Notebook PCs - Computer Does Not Start (Windows 7, Vista, XP) - Click here

If the issue persists, It could be a system board issue, I would recommend you contact our HP phone support for further assistance or contact a local store nearby at your own discretion. 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, 

mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[Pmehta92]

Thanx to all who helped me for this query.
The problem is in my ac adapter. It is burned with high voltage. I don't know how. But now new problem arises. I didn't find original HP 90 w (19volt and 4.74 amp current) ac adapter in my locality. Now my
First question is can I use compatible adapter with same specification i.e. 19 volt and 4.74 amp current
Or I go to HP original 65 W (18.5 volt and 3.54 amp current)

Second question is what is the main difference in 90 w and 65 volt ac adapter. Is both works for my laptop?
Somewhere on internet I read that if 65 w ac adapter is used instead of 90 w, performance of laptop may decrease. Is it true?

Thanx for your valuable support....

[Jeet_singh · Accepted solution]

Hi @Pmehta92,

Thanks for replying,

I understand that you have finally diagnosed the issue to be with the AC adapter, and you are looking for more details in using a different adapter, I'll be more than glad to help you with this,

Answering to your first question, 

Yes, you could go ahead and use a compatible adapter which should work.

Second question,

You cannot use a 65W AC Adapter in place of a 90W AC Adapter as this will not only decrease the performance of your PC, as well as it might take a long time to charge.

I hope I have answered all your questions. Let me know if you need any further assistance. I'll be more than happy to help.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, 

mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,