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‎10-18-2022 12:25 PM

HP Recommended
Product: HP ENVY Laptop - 13-ba0006na
Operating System: Microsoft Windows 11

What Can I do to get my camera back!

 

I have a sudden issue with camera being disabled in windows 11 on my HP laptop. Its recognised but disabled?????

I press enable but nothing happens.

Searching for it dosent work either

Device manager dosent show it at all and cant find it under a scan for new hardware

20221018 HP camera.jpg

Category:
3 REPLIES 3

‎10-18-2022 05:09 PM

HP Recommended

Hello @Yellowelise 

Sorry to hear that you are having problems ... I would like to help you.

 

Recommendation and solution

You should downgrade to Windows 10 because Windows 11 has not been officially tested and released by <HP> and there are no drivers available.

 

Need help downgrading or reinstalling Windows 10 ?

 

Kind regards

Was this reply helpful? Yes No

‎10-19-2022 01:51 AM - edited ‎10-19-2022 01:52 AM

HP Recommended

Very disappointing I purchased this laptop and very shortly afterwards Win 11 came out and installed.

I should point out the camera was working in Windows 11 without any issues until recently.

 

Am I understanding that HP do not check /release drivers for any previously sold laptops?

 

I like Windows 11 and do not want to go back to Win 10.

will HP be updating at all, if not this is a poor show indeed.

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‎10-19-2022 02:15 AM

HP Recommended

Hello @Yellowelise 

 

Do you know when the camera last worked? Please check the <Windows update history> to see what updates were installed before and after that date? Please send a screenshot.

 

Kind regards

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