HP wireless TV Connect 2 and Windows 8.1

[dsizler]

The "disable the driver" approach worked perfectly, and it makes sense. This device does not need (or want) a driver so when WIN8.1 installs one the device refuses to work.

The route I used was search for "device" on the start screen, open "Devices and Printers", right click on Properties, then click Hardware, then click Advanced Settings, then click Disable.

[Darell1943]

Glad it worked for you. After a few times of disabling the driver, windows has learned to cease trying to put driver and now works flawlessly, or maybe there was a Windows update? No more problems with having to disable driver everytime I boot or for whatever reason needed to restart the connection.

[user659]

It simply does not work with Windows 8.1.  A huge number of users report this.

It works with other Windows versions.

At this time I belive the problem is with the Intel 4000 driver for Win 8.1.

Mabe when we get the Service Pack Release of Win 8.1 in the Spring, it may work. Who knows.

[dsizler]

Sorry to disagree but it does work, perfectly. The little thing simply does not seem to need a driver. To test this, plug it into the HDMI port on a PC running an older version of Windows. No "downloading drivers" dialog box appears. (Also, if you go the the HWconnect support page at hp.com, no driver is available ('cuz there is none)).

You also have to tell your firewall that the connection is Allowed.

[user659]

The HP device does not require a driver for itself. But your PC requires a driver for its GPU and typically that is an Intel HD 4000. The Intel HD 4000 driver for Win 8.1 won't communicate with the HP device properly.  

Other forums for similar devices (eg. PVT3000) are also reporting that their computers with Intel 4000 GPUs also stop communicating with their TVs when Windows 8.1 is installed. We HP users are not alone, which underscores the thought that the problem is found only on systems running 8.1and messing about with the HP unit (eg. disabling it) is not the solution, even if one person says it worked for him.

Of course, the problem might not be the Intel 4000 8.1 driver  but something wrong in Windows 8.1 itself. Maybe.

Anyway, I am waiting until Spring to see if the Service Pack for 8.1 solves the problem. I also wait to see if Intel releases a new 8.1 driver for the Intel 4000 gpu. Of course, as an ASUS Notebook user I have to wait for ASUS to provide me with their modified version of any new INtel 4000 driver for 8.1. They claim the one fom their website is for 8.1 but it just doesn't work with the hp device.

[dsizler]

Also, be sure to "disable" the driver rather than use "uninstall." If you use Uninstall, you will have to re-disable the driver every time you reboot.  If you use Uninstall, 8.1 will merely re-install a driver and you will be right back where you started.

[Darell1943]

I have Windows 8.1 and had same "not connect" problem when I upgraded from windows 8. But as other say disable the drivers. I had to fool around a bit but went to printers and devices. found connect2, properties, advanced disabled drives. then unplug and try again. Had a few goes but it does work. As mentioned now I have no probelems at all as before everytime rebooted or disconnect device had to repeat the excercise. Good luck

[user659]

Ok, I tried yet again, as follows:
1. Ran it normally. All I get is it a "Linking" message on the TV. It never links.
2. Went to Devices and Drivers, went to the HP Wireless Video Transmitter icon and selected
"Remove the device". Went back to the TV, selected PC Adapter and again and all I get is the
"linking" message.
It never links.
3. Unplugged the HP from the PC then replugged it. Still "Linking". Of course, replugging it
brought back the device Icon into Devices and Printers. Makes sense becuase it is being
again recognized as an attached device.
4. Right-clicked the device icon device, then chose Troubleshoot. Got a message back saying
that it was an USB 2 device and might not work with a USB 3 port (which is all I have).
5. Right-clicked again, chose Properties, then Hardware. Got two items: HID_compliant Vendor
Defined Device and USB Input device. Clicking on these resulted in messages that both devices
were working properly. Interestingly, the Driver for the HID Compiant vendor device was Microsoft
6.3.9600.16384 but the DRiver Details reported that no driver was required or loaded. The same driver
was reported for the USB Input Device but there were some microsoft files there.

But there was no "Advanced Disabled DRives" such as mentioned by darell1943.
And no Disable Driver option such as mentioned by dsizler.

And these suggestions to disbale the driver makes no sense for a device that doesn't have one.

Sorry guys, no can do.

[Darell1943]

Hi - let's try again.

I note you got where Got two items: HID_compliant Vendor
Defined Device and USB Input device.

If I remember correctly (as mine is different now) right click on the items, properties, driver, change settings, disable.  then repeat for second one.

With mine the blue light came on and linked.

In summary you need to disable drivers.

Let us know.

You may have to repeat this each time  you plug it in, as I did for a time, but now it seems fine and I do not have to repeat.

This part I do not understand.

Good luck

[dsizler]

You can ignore the "message saying that it was an USB 2 device and might not work with a USB 3 port" message. Got it. Tried it. Then ignored it.

In 8.1, search "Devices" -- the first result should be "Devices and Printers."

Scroll down to the "HP Wireless Video Transmitter" icon under "Unspecified."

Right click the icon and select "Properties" from the drop-down menu.

At the top of the Properties dialog box that open select "Hardware."

At the bottom right of the Hardware dialog box, select "Properties."

This will open yet another dialog box labeled "USB Input Device Properties."

Select "Driver" at the top of this dialog box.

Click on "Disable" (and not on "Uninstall").

Click on "OK" at the bottom of all the dialog boxes until they all disappear. Close Devices and Printers.

Reboot. The blue light on the HPconnect should blink a few times as Windows reboots. It will also blink a few times as your system restarts. When you enter your password it should stay a steady blue.

It is possible to do all of this more directly by using Device Manager (again, search Device from the Start Menu, i.e., them tiles). I would favor this longer route using the icon in Devices and Printers since this approach ensures you are disabling exactly the driver that you want to disable.

If the blue light is also on on the box connected to you TV, you should not see the "linking..." process. As soon as you switch the input on you TV to the proper HDMI input (I call mine laptop) your laptop screen should display on you TV.