HP14-BW018NF pixels white or black randomly

[Profwalken]

Hi ,

I have a notebook HP14-BW018NF installed from scratch on a new SSD with Windows 11 home V22H2 64 bits.

First I would say , Bios and drivers are latest up to date.

Diagnostic from HP don't find any problem on screen panel.

There's no  bad contacts in connectors for display.

So my problem is I get randomly some clouds of points like if someone was powdering snow through display,  points can be white or black, and disappear same way as they came. its like some display noise.

Sometimes also I get mouse and screen frozen few seconds and then  it came back to normal life.

Except this ,everything is working fine and smoothly.

If you have some ideas  what i could do, really appreciated

[Irfan_06]

Hi @Profwalken,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop screen.

Follow the below steps to access the BIOS menu.

1) Hold the power button for at least five seconds to turn off the computer. (Wait for a few seconds after releasing the power button)

2) Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu is displayed, press the f10 to access the BIOS menu.

If the issue appears on the BIOS, there is an issue with the hardware.

Or

Kindly refer to the steps on this link to further troubleshoot and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[cgn06]

Hi , no problem with bios nor drivers.

No dead pixels and points are randomly anywhere on screen panel

[Irfan_06]

Hi @Profwalken,

Did you boot your laptop in BIOS and wait for a while for the issue to replicate?

Kindly refer to the steps on this link to further troubleshoot and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[cgn06]

Nothing is happening in BIOs like it do in windows, clouds of points never appears in BIOS.

For me advice to reinstall Win 11 Pro  is no sense as the disk is freshly installed  on a new SSD so what could be better after than now?

My ideas is more a conflict between drivers and hardware than other thing , but as I already said all that had to be updated  it is

Do you have link for recent graphic card driver ? as the one on HP is  from 2017

[Irfan_06]

Hi @Profwalken,

I am sorry to hear that the above steps did not help much.

This issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[cgn06]

Sorry i can't see any blue enveloppe to access PM

and the link is not working too, it returns a red panel saying I have not the required privileges.

So what ?