How can I get the best FHD and vivid crispy display from my HP Envy x360 with AMD Radeon

[hamedgf]

 The picture is not vivid colors are not the best, I'm not sure if this is FHD result yet it's set to be 1920 x 1080

[Jeet_singh]

@hamedgf,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. 

As I understand the color does not appear as it normally should,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:
Have you attempted to check if this issue appears on an alternate/external monitor?

Did you attempt to calibrate the color settings on your windows?

If not, We'll use the Windows Color Management settings to walk through the steps of calibrating your display. The steps below are for Windows 10.

Before you start, make sure your monitor has been on for at least half an hour, so it's warmed up properly, and clean your monitor.
 

1. Right-click on the desktop and select Display settings


 

2. Click "Advanced display settings" at the bottom of the settings window.
 

3. Verify that your monitor is set to the recommended, native resolution. If it's not, set it to the recommended resolution at least for this calibration process.
 

4. Click "Color calibration" at the bottom of the advanced display settings window.
 

5. Click Next to start the color calibration.
 

 

The wizard will walk you through adjusting your color settings. You'll:

• Set the display to the factory default color settings, if your monitor allows you to do that
• Adjust your display's gamma to match a sample image
  
  
   
• Adjust the brightness and contrast
  
  

Adjust the color balance



6. At the end of the wizard, click Finish to save your settings.
 

You'll then be able to calibrate ClearType for sharper text.

Alternatively, I would suggest here is to update the drivers and check if that helps.

Let's start off by updating the drivers using Windows update: 

1) In the search box, type and open Windows Updates. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer.

If the issue persists, I would suggest here is to uninstall the display drivers from device manager:

Display drivers:

Use shortcut keys Win + X on Windows 10

Select Device Manager.

Expand the entry. Right-click the problematic device and select Uninstall device.

You may need to check the option Delete the driver software for this device, and then click the Uninstall button.

Now restart the computer and then update the Bios, and graphics card drivers from our HP support website, using this link.

If the issue persists, I would suggest here is to uninstall the HP Support Assistant from the control panel and then reinstall the latest version.

Download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[hamedgf]

Thanks a lot Jeet for taking the time to try to help me

It seems to me that I should not have updated mt Windows 10 17xx to Windows 10 1809 and the AMD Radeon Vega 8 graphic card is incompatable .. I think I may have to go try to recover back to the old Windows version 

What do you think !?

[Jeet_singh]

@hamedgf,

Thanks for the update,

I would suggest before you go ahead and perform system recovery, I would personally suggest you go through the steps suggested in the previous post as this should definitely help you in resolving your issue.

Let me know the outcome 🙂

Take care now and do have a fabulous week ahead. 🙂
Regards,

[hamedgf]

Went through them this morning and HP support Assistant asked me to download an update for the AMD graphic card an Bois which I did .. since then

I get notification that applications are bloocked fro accessing graphic hardware

No FHD or HD video can be displayed 

Laptop freeze and reboots all the time

Desplay is yellowish

I suppose the new AMD graohic driver update and the new Bois waHP they seem to have drivers up to Windows 10 1803 nothing for the 1809 I updated myself to.

any thoghts !?

[Jeet_singh]

@hamedgf,

It's great to have you back and your patience is greatly appreciated. 

As you have mentioned that the issue started after the recent update, In this scenario, I would suggest you try to roll back the drivers:

If a device fails after updating the driver, roll back to the previously installed driver.

This video shows how to roll back a driver from Device Manager in Windows 10

Rolling back a driver from Device Manager in Windows 10

Learn how to roll back a driver from Device Manager in Windows 10.

Click here to see this video in full screen on YouTube.

1. Open Device Manager.

2. Double-click the device type. For example, double-click Display adapters to view the devices in that category.

3. Right-click the device you want, then click Properties.

4. Click the Driver tab.

5. Click the Roll Back Driver button, and follow the directions on the screen.

   NOTE: 

   If the Roll Back Driver button is dimmed and cannot be selected, the driver has not been updated and cannot be rolled back.

   Figure : Rolling back the driver

   

Once done, restart the computer and check if that helps.

If the issue persists, I would suggest here is to do a bios rollback - For more details, please follow this link: HP Notebook PCs - Recovering the BIOS (Basic Input Output System)

Please try these steps and get back to us with the results of the troubleshooting as this will help me in further assisting you.

If the information I've provided was helpful,

give us some reinforcement by clicking the solution and kudos buttons,

that'll help us and others see that we've got the answers!

Good Luck.

[hamedgf]

Thanks a lot Jeet, here is my update

I went back from Windows 10 --1809 to Windows 10 --1709 and

I updated the AMD Radeon driver from Device Manager

I didn't roll back yet from the Bois update ( Unable to play HD videos and messages of "Application has been blocked from accessing Graphics Hardware started with AMD Radeon update and Bois update

Now here are the problems

* Blocked masaseges for video, pictures, chrome

* Can't desplay any HD videos

* After  a set of "blocked from Graphics Hardware massages" the system freeze and reboots

*Back to the original Windows 10 --1709 problem stating

"Update for Windows 10 Version 1709 for x64-based Systems (KB4041994) - Error 0x80070643"

NO more Windows update is possible.

All the best

I cannot still

[The_Fossette]

@hamedgf,

I am responding on behalf of @Jeet_singh as he is out for the day. It is great to have you back and your patience is greatly appreciated.

I reviewed you conversation and understand that you are facing issues with the graphics driver after updating Windows to version 1809 and also, started getting errors after doing the BIOS and the graphics driver update.

I recommend you create a new user account on the computer following the steps in the below article and check whether the issue persists in the new user account.

https://support.microsoft.com/en-in/help/4026923/windows-10-create-a-local-user-or-administrator-acc...

If you issue persists in the new user account, then I recommend you performing a reset on the computer.

Follow the steps in the below article to perform a reset.

https://support.hp.com/in-en/document/c04742289

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!