How can I set up two external displays? I have a hub but it is not working (and works elsewhere)

[ShonaPrice]

I have a hub that has an HDMI port however the display will not work through the hub. I have used this with my work computer, and it is fine.

I queried with the hub manufacturer and was told that the C-port only supports data transfer. How would I go about setting up more than one additional monitor to the laptop. I did research before I bought it and confirmed it could support multiple monitors....

I need the monitors to be separate, not mirrored and need to be able to close the laptop and have them still function. 

Thank you for your help!

Shona

[sandytechy20]

@ShonaPrice 

Welcome to the HP support community.

I understand that you want to connect multiple displays to your notebook, I am glad to assist you.

Follow the steps mentioned in this HP document to connect the multiple displays:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[ShonaPrice]

Hi @Sandytechy20!

Please accept my apologies for the delay in my reply! I really appreciate your help!

The issue I have unfortunately is that my second external display is not being detected when I plug my C port hub into the computer. I have used this hub with my work computer and with one HDMI cable plugged directly into the computer and one into the Hub I am able to use to two larger external displays. When I do this with my new HP it registers everything plugged into the USB ports on the hub, but not the additional screen. I have tried both screens plugged independently into the laptop, and they work fine so it is not a screen issue. 

I am hoping you have a solution or possibly some suggestions on how to get this to work. I am wanting to extend the displays rather than mirror them. Is it possible the c port is not set up to be able to see an additional display? If so, how would I ever have known this? 

I have an HP Laptop 15s-fq4075TU

Thank you again for your help! 

Shona

[A_Gayathri]

Hi @ShonaPrice,

Welcome to the HP Support Community

thank you for your response, I really appreciate your efforts. As the issue still persists,

I understand you are facing an issue with your hank you for your response, I really appreciate your efforts. As the issue still persists,. Not to worry I will help you to get a resolution to resolve the issue.

 I'm sending a private message to assist you with the next action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

[A_Gayathri]

@ShonaPrice,