How do i stop a keyboard picture coming up on screen during a computer restart?

[Bjgossett]

HP 15t-eg))) with latest windows 11 version 23h2 update from Microsoft

[VikramTheGreat]

Hi @Bjgossett,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If a keyboard image appears on the screen during startup or restart, it's likely the On-Screen Keyboard (OSK) or Touch Keyboard being triggered due to accessibility or tablet mode settings.

Here’s how to stop that from happening:

Step 1: Disable On-Screen Keyboard at Startup

Option A – Use Ease of Access Settings

1. Press Windows + I to open Settings.
2. Go to Accessibility > Keyboard (or search for "On-Screen Keyboard").
3. Turn off the toggle for the On-screen keyboard.
    

Option B – Check Sign-in Options

1. Go to Settings > Accounts > Sign-in options.
2. Scroll down and look for “Use my sign-in info to automatically finish setting up my device” – try turning this off to prevent reloading accessibility features.

Step 2: Disable from Ease of Access Center (Control Panel)

1. Open Control Panel (Win + R → type control → Enter).
2. Go to Ease of Access Center.
3. Click “Use the computer without a mouse or keyboard.”
4. Uncheck “Use On-Screen Keyboard”.
5. Click Apply > OK.

Step 3: Disable Touch Keyboard Service (if not needed)

Only do this if you're not using tablet mode or don’t need touchscreen keyboard support.

1. Press Windows + R, type services.msc, and press Enter.
2. Scroll down to Touch Keyboard and Handwriting Panel Service.
3. Right-click → Properties.
4. Set Startup type to Disabled.
5. Click Stop, then OK.

Step 4: Check Tablet Mode Settings

1. Go to Settings > System > Tablet.
2. Set “When I sign in” to Never use tablet mode or Ask me before switching.
3. Make sure you’re in Desktop mode at all times (especially if you don’t have a touch display or 2-in-1 device).

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[Bjgossett]

None of these worked. 
touch screen and handwriting was listed in services.msc

tablet mode settings were not in systems

the other suggestions were set as you rested already.

the keyboard still comes up on a restart only and goes off when restart is completed 

[Bjgossett]

Touch screen and handwriting was not listed in services.msc sorry